We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

First Direct holds

Options
Weybridge78
Weybridge78 Posts: 209 Forumite
Eighth Anniversary 100 Posts PPI Party Pooper
in Budgeting & bank accounts
I was just wondering whether any other FD customers who have called since the start of 2018 have noticed a significant increase in the time it takes to get connected to someone? Almost every single time I called them in 2017, it would be instant, however every time I have called FD this year, there has been a wait of at least 3 minutes before being connected to someone.

Comments

  • robatwork
    robatwork Posts: 7,268 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I only call them because I don't have any other account with them and as such can't see my mortgage online.

    Straight through every time since October 2017.
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 599K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture