British gas rewards

MABLE

Received the following from BG Rewards but do not understand where do I get the code from to redeem. I have linked through to SKY but to redeem they are asking for the code. . Also in their email saying Sky voucher N/A. So not really sure what to do now.


quote

Your code to enjoy a night in with a movie
View this email online
British Gas
Rewards
Popcorn at the ready - enjoy your Sky Store movie from us
Hello MABLE
Great news, here's your unique Sky Store movie voucher code worth £13.99. You can redeem any movie and keep forever - from the latest blockbusters, to your all-time favourites.

Sky Store voucher code: N/A

Your voucher code can be redeemed at Sky Store any time between now and 31st March 2018.

All you need to do is:
Enter your code at Sky
Sign in or sign up (you don't have to be a Sky customer)
Choose your movie
Watch online, on your favourite devices or on your Sky TV/NOW TV box (if you have one)
Receive your DVD in the post to keep forever



Redeem now

We've got more great offers coming soon, so keep an eye on the Rewards area of your online account.
The Rewards Team
Join Rewards
Join Rewards
Join Rewards

margaret7_2

Log into your British gas account, go to rewards offers in your account, choose the offer, the code will be emailed to you, but should also be in your rewards account. hope you can follow ok.


Just thinking, have you joined rewards, if not, join.

MABLE

margaret7 wrote: »

Log into your British gas account, go to rewards offers in your account, choose the offer, the code will be emailed to you, but should also be in your rewards account. hope you can follow ok.


Just thinking, have you joined rewards, if not, join.

I have checked and my rewards account is still saying N/A. So will wait and see if the status changes.

Spannie

Hi, I got this reward yesterday afternoon on my account and received my code with no problem but my partner applied for his last night (for a different account address) and had the N/A email reply the same as you! I'm wondering if it means they have now all gone, although they should have sent a different email.

MABLE

Spannie wrote: »

Hi, I got this reward yesterday afternoon on my account and received my code with no problem but my partner applied for his last night (for a different account address) and had the N/A email reply the same as you! I'm wondering if it means they have now all gone, although they should have sent a different email.

I spoke to them this morning and said they had al gone even though I received an email from them saying congratulations. Also in my total rewards box it has included this latest £13.99 amount.

Definitely not going the let the matter rest and have contacted their Complaints dept to investigate. What should have happened is after the first email from them you click the reward offer and if you were too late then you would get a Sorry response but we did not instead congratulations.

Mike63uk

I also got N/A and messaged them on Facebook only to get told the rubbish that all the vouchers had gone. I don't believe they went that quickly as I applied as soon as the email came in. I suspect there was a bug in their software that failed to allocate vouchers for some people.

MABLE

Mike63uk wrote: »

I also got N/A and messaged them on Facebook only to get told the rubbish that all the vouchers had gone. I don't believe they went that quickly as I applied as soon as the email came in. I suspect there was a bug in their software that failed to allocate vouchers for some people.

As far as I am aware you have a good case for a complaint. Resolver here I come now.

Mike63uk

Just sent them a complaint email.

MABLE

Mike63uk wrote: »

Just sent them a complaint email.

I have just finished my complaint but did it via Resolver as I find its excellent for issues like this.

The £13.99 was put into my Summary rewards box even though no code. Check to see if they did the same for you.

Why would they do that if the offer was already closed. Bl....dy shameful. .

Mike63uk

My account shows three rewards the last one being N/A and the total value includes the latest £13.99 which I cannot claim.

MABLE

UPDATE

Hello MABLE
When you took our Sky Store movie offer from Rewards, unfortunately something went wrong at our end. We've now fixed this.

We've added a new Sky Store voucher code, worth £13.99, to your Rewards wallet online. Just go to Rewards to get your new code and redeem.

Go to Rewards

Sorry for the delay, but we hope you enjoy your movie night on us.
The Rewards Team
Unquote.

Lovely jubbly.