HSBC PPI claim?

ladymay

Hi all,

I've just contacted HSBC on the phone to query whether I've had PPI or not through the years through either my overdraft or credit card. The person on the other end explained that while she personally couldn't tell me if I'd had PPI under either product (both active, for 18 and 14 years respectively), I've now automatically lodge a complaint and will hear from the dedicated team in due course.

I was wondering if this was standard procedure?

Thanks very much

dunstonh

I was wondering if this was standard procedure?

The front line staff can tell current and recent position but if you are going back decades, they are not immediately able to tell.

Credit card PPI is pretty easy to tell. It appears on your statement if you are paying it. And if you never cancelled it (assuming you had it in the first place - which most dont) then you would still be paying it today. So, odds dont look likely on that one.

Not sure HSBC ever did overdraft PPI. Most banks didnt. Although some did.

ladymay

Brilliant, thanks for the information dunstonh!