MSE News: Big brands fail to stop charging credit card fees after ban

Former_MSE_Callum

A number of big-name brands including energy firm E.on and travel giant Expedia have been mistakenly charging customers extra fees to pay by credit card AFTER new rules to ban such charges came into effect, MoneySavingExpert.com can reveal...

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'Big brands fail to stop charging credit card fees after ban'

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unforeseen

So it is only 3 companies that you are aware of.

One company due to confusion with paying a business account with a personal card. Understandable since most people pay a business account with a business card which isn't covered by this change


A second firm because they were still updating their website.

And the third due to a technical issue on their website.


All in all a bit of a non-story. Slow news day?

st999

I've just had my final bill for my cruise in May with Fred Olsen and they have stated that there is a 1.5% surcharge for paying by credit card.

[Deleted User]

st999 wrote: »

I've just had my final bill for my cruise in May with Fred Olsen and they have stated that there is a 1.5% surcharge for paying by credit card.

When did you book it? I suspect it pre dates the new legislation.

Former_MSE_Callum

unforeseen wrote: »

So it is only 3 companies that you are aware of.

One company due to confusion with paying a business account with a personal card. Understandable since most people pay a business account with a business card which isn't covered by this change


A second firm because they were still updating their website.

And the third due to a technical issue on their website.


All in all a bit of a non-story. Slow news day?

We had a lot of readers contact us who had been charged by these firms and were confused as to why this was, given the new law. We wanted to find out why and let the readers know they'd definitely be getting their money back, hence the story.

kerri_gt

Booked flights with BA earlier this week - payment options said a fee would be levied if paying by credit card (I paid by debit by CC would have been more convenient for me)

Nick_C

BA stopped having CC surcharges on personal cards on 10 January.

They still apply a surcharge on corporate cards.

Wouldn't surprise me at all though if they have some incorrect information on their web site.

kerri_gt

Nick_C wrote: »

BA stopped having CC surcharges on personal cards on 10 January.

They still apply a surcharge on corporate cards.

Wouldn't surprise me at all though if they have some incorrect information on their web site.

It was deff incorrect on their website when you got to the payment option at the end this week - they did have diff options showing the surcharge for corp cards though so shape updating the site in stages - bit naughty though.

tastyhog

unforeseen wrote: »

So it is only 3 companies that you are aware of.

One company due to confusion with paying a business account with a personal card. Understandable since most people pay a business account with a business card which isn't covered by this change


A second firm because they were still updating their website.

And the third due to a technical issue on their website.


All in all a bit of a non-story. Slow news day?

convenient excuses.

I can't think of a single reason why a surcharge would be applied to a payment because of a glitch on a site, either it has that setting there and active or it doesn't, if it's still active it's been purposefully left active.

again with the updating website, it literally takes a few seconds to change payment settings on any website, which they had months to implement.

unforeseen

tastyhog wrote: »

again with the updating website, it literally takes a few seconds to change payment settings on any website, which they had months to implement.

Have a lot of experience coding large websites then?

They may have had months to do it but until the new website becomes live then you do not know whether it will work. What works in a test environment doesn't always work in live

bubieyehyeh

Norweigan were not accepting any card payments on their website last saturday, it kept saying card number doesn't match card type, so I assume it was an error recoding the website for this change.