Am I entitled to an exchange?

Flamingo_2

Hi, I'm hoping that someone with more knowledge than me can enlighten me (and apologies for it being over such a trivial item!!).

I was given a pack of socks from Asda for Christmas. There should be 5 pairs but 1 sock is missing. I went to the store yesterday (it was the earliest I've been able to get there), couldn't find the exact socks but there was a very similar pack (same price etc). I asked at Customer Services for an exchange due to the item being faulty but they refused as the socks I was returning had been reduced from £5 to £3 in the sale. They said the only way I could have an exchange was to pay the additional £2 (as the new socks were still £5). To me this means that Asda have been paid £7 for a £5 pack of socks!

I'm just wondering that as the pack was faulty should have been able to exchange the item without having to pay extra?

Thanks in advance

marliepanda

Flamingo wrote: »

Hi, I'm hoping that someone with more knowledge than me can enlighten me (and apologies for it being over such a trivial item!!).

I was given a pack of socks from Asda for Christmas. There should be 5 pairs but 1 sock is missing. I went to the store yesterday (it was the earliest I've been able to get there), couldn't find the exact socks but there was a very similar pack (same price etc). I asked at Customer Services for an exchange due to the item being faulty but they refused as the socks I was returning had been reduced from £5 to £3 in the sale. They said the only way I could have an exchange was to pay the additional £2 (as the new socks were still £5). To me this means that Asda have been paid £7 for a £5 pack of socks!

I'm just wondering that as the pack was faulty should have been able to exchange the item without having to pay extra?

Thanks in advance

Do you have proof of purchase?

As you didnt buy them you dont actually have any rights to anything.

neilmcl

The retailer can choose whether to refund or replace depending on which is the least cost effective. As you're not actually the consumer the n in reality you have no rights at all to a remedy.

bris

neilmcl wrote: »

The retailer can choose whether to refund or replace depending on which is the least cost effective. As you're not actually the consumer the n in reality you have no rights at all to a remedy.

Depends when they were bought, within 30 days then the right to a refund is absolute.


In this case however the OP obviously didn't have a receipt so the policy of giving only the sale price is what trips them up. So yes without proof of purchase they can set the terms and that is to pay the £2.


If there was a receipt then the story would have been different.
And no Asda wouldn't interrogate them to make sure they were the original purchaser.

neilmcl

bris wrote: »

Depends when they were bought, within 30 days then the right to a refund is absolute.


In this case however the OP obviously didn't have a receipt so the policy of giving only the sale price is what trips them up. So yes without proof of purchase they can set the terms and that is to pay the £2.


If there was a receipt then the story would have been different.
And no Asda wouldn't interrogate them to make sure they were the original purchaser.

The OP doesn't want a refund, they want a replacement!

Warwick_Hunt

bris wrote: »

Depends when they were bought, within 30 days then the right to a refund is absolute.


In this case however the OP obviously didn't have a receipt so the policy of giving only the sale price is what trips them up. So yes without proof of purchase they can set the terms and that is to pay the £2.


If there was a receipt then the story would have been different.
And no Asda wouldn't interrogate them to make sure they were the original purchaser.

No it doesn’t the op has no rights to anything.