Dell support

Gers

Just had a really useful telephone call with a Dell support agent - who turned out to be in the Philipines.

I had tried the 'live chat' option without any success. That agent kept on telling me to go to the retailer as they held the warranty. It wasn't a warranty isssue, so she told me to ring Dell's out of warranty department. No, it wasn't out of warranty. I merely wanted to know how to disable the touchpad - and yes, I did google it but the answer wasn't in 'device manager' as all the instructions said it would be.

The telephone agent eventually found it in 'Human Interface':eek: and sorted it out for me.

I am left handed and the space on the left hand side of the laptop is much smaller than on the right, so I kept on moving the mouse over the touchpad which then did things I didn't want!

Happy now - talking on the phone was much more productive. Well done that agent.

unforeseen

The simpler way is control panel -> mouse, select touchpad tab-> disable

Gers

unforeseen wrote: »

The simpler way is control panel -> mouse, select touchpad tab-> disable

It wasn't anywhere!

Which is why I was having the problem, as I wrote in my first post.