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Dell support
Gers
Posts: 13,572 Forumite
Just had a really useful telephone call with a Dell support agent - who turned out to be in the Philipines.
I had tried the 'live chat' option without any success. That agent kept on telling me to go to the retailer as they held the warranty. It wasn't a warranty isssue, so she told me to ring Dell's out of warranty department. No, it wasn't out of warranty. I merely wanted to know how to disable the touchpad - and yes, I did google it but the answer wasn't in 'device manager' as all the instructions said it would be.
The telephone agent eventually found it in 'Human Interface':eek: and sorted it out for me.
I am left handed and the space on the left hand side of the laptop is much smaller than on the right, so I kept on moving the mouse over the touchpad which then did things I didn't want!
Happy now - talking on the phone was much more productive. Well done that agent.
I had tried the 'live chat' option without any success. That agent kept on telling me to go to the retailer as they held the warranty. It wasn't a warranty isssue, so she told me to ring Dell's out of warranty department. No, it wasn't out of warranty. I merely wanted to know how to disable the touchpad - and yes, I did google it but the answer wasn't in 'device manager' as all the instructions said it would be.
The telephone agent eventually found it in 'Human Interface':eek: and sorted it out for me.
I am left handed and the space on the left hand side of the laptop is much smaller than on the right, so I kept on moving the mouse over the touchpad which then did things I didn't want!
Happy now - talking on the phone was much more productive. Well done that agent.
0
Comments
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The simpler way is control panel -> mouse, select touchpad tab-> disable0
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unforeseen wrote: »The simpler way is control panel -> mouse, select touchpad tab-> disable
It wasn't anywhere!
Which is why I was having the problem, as I wrote in my first post.0
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