Train cancelled mid journey, Virgin refusing to refund taxi fare
edited 30 November -1 at 1:00AM in Public Transport & Cycling
2 replies 1.2K views
My dad went for the day from Wigan to Glasgow. On the return leg of the journey the train stopped at Oxenholme and after a 2 hour wait due to some problem with an overhead cable all the passengers were asked to get off as a replacement bus service was going to come for them. They waited and only 1 coach arrived for a full train of passengers (This was at 10 o'clock at night). The were told that they would be taken by coach to the nearest station on the main line where they would continue their journey. They were running out of time as the final train from preston was going to be leaving soon, and having checked with a member of staff they found that only 1 more coach was on its way to collect more passengers. My dad arranged to get a taxi to Preston to get the onwards train, but then on the way they realised they would have missed it, and so got someone to come and collect them from Preston instead. He has tried to claim for the £120 taxi ride, but Virgin are saying he can only claim for his return train ticket, not any other expenses incurred. As this was at night and there was no way of them continuing their journey by train that day I feel that Virgin should compensate and pay for the taxi fare. Any advice?
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