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Mbna ppi

Made a complaint re ppi on October 2nd. Every 4 weeks I receive a letter stating they are still investigating case. Today received a letter saying they are still investigating saying it will take a further 21 days. Are mbna really that busy. I have had heard that MBNA are now having to use the procedures that Lloyd's bank are using, which are considerably different to the less customer friendly ones that MBNA used to use.

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,383 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Gig1968 wrote: »
    Are mbna really that busy.

    I think it's fair to assume that they are, since Plevin.
  • Wolf52
    Wolf52 Posts: 31 Forumite
    Part of the Furniture Combo Breaker PPI Party Pooper
    I wrote to MBNA (Virgin credit card) on 20 November. Today I have had a letter from them upholding my complaint and offering a sum just shy of £2.5k.

    Hopefully, you will get your reply soon.

    Nina
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