£250 B(Clydesdale)switiching RIP

Lawminator

FYI phoned the bank today to ask when I would be getting my £250 for switching which I did 2 months ago....got told that as I didn't use the automated switch service I wasn't eligible...I remember the page when asked to do it manually or automatically and nowhere did it say that if you did it yourself then you wouldn't get the deal. I'm furious all they said was that it was in the T's and C's and in the Banks favour so they wouldn't do anything. I moved everything across as well pay the lot. I feel so ripped!

clivep

Lawminator wrote: »

FYI phoned the bank today to ask when I would be getting my £250 for switching which I did 2 months ago....got told that as I didn't use the automated switch service I wasn't eligible...I remember the page when asked to do it manually or automatically and nowhere did it say that if you did it yourself then you wouldn't get the deal. I'm furious all they said was that it was in the T's and C's and in the Banks favour so they wouldn't do anything. I moved everything across as well pay the lot. I feel so ripped!

Switch offer qualifying criteria:
2. The switch must be completed using the Current Account Switch Service*, which involves the transfer of all active credit and debits from the account you hold with another bank or building society, and the completion of an account closure instruction for that account.

Pretty clear really.

binaryuniverse

Chalking it up as a lesson in making sure you do read the T&Cs in full before diving in, is all you can do unfortunately. Every switch offer I have used has required that you switch using the CASS service, which is automatic.

dave_dph

You had to use the switch service to qualify for the £250 reward; the terms did however state that the two qualifying direct debits could be set up manually. This is probably what has caused the confusion.

Lawminator

Thanks all points all valid and noted for next time!

Mchambers

OP.....Oh well never mind. For info, I got the £250 bonus. Switching to Natwest to get£125 bonus now. Ain't life good ?:D:D

surreysaver

I think as well as reading the T&Cs, you need to understand them! I can understand someone reading 'switch your account' and thinking 'move everything across' rather than understanding the phrase to mean the bank has to do it

wizzywig27

Mchambers wrote: »

OP.....Oh well never mind. For info, I got the £250 bonus. Switching to Natwest to get£125 bonus now. Ain't life good ?:D:D

Point in this post is....?

tempus_fugit

surreysaver wrote: »

I think as well as reading the T&Cs, you need to understand them! I can understand someone reading 'switch your account' and thinking 'move everything across' rather than understanding the phrase to mean the bank has to do it

True, but I think "must be completed using the Current Account Switch Service* seems pretty clear.

tempus_fugit

wizzywig27 wrote: »

Point in this post is....?

Self congratulation.

wizzywig27

tempus_fugit wrote: »

Self congratulation.

Or self gratification