Iresa

Greggers82

Similar experience. 2 hours on the phone trying for the past month to correct a grossly exaggerated estimated usage that has left me £700 in debit. Online tickets and customer service useless. Tariff ends in March but left wondering what turmoil my account will be in by this point when I leave them. Do not under any circumstances allow Iresa to supply your energy. The overriding impression is of a company in turmoil which can't manage it's customers...

Norman_Castle

vicki84 wrote: »

“A one-off payment is being taken

Following an investigation of your account, a one-off payment needs to be made to clear your accumlated account debt.

You can check the amount requested on your online account.

I got the same email. I was in debt by £33.66 on 31st of December. Is this the amount they will be taking? I'm still making payments and using electricity so the debt will have changed by 31st of January. Surely they should state exactly how much they plan to take.

Typical Iresa nonsense.

webbit

they have now blocked my move to OVO because of a £3 debit on my account...which according to ofgem is illegal as this has only been the case for a week

Norman_Castle

webbit wrote: »

Anyway so they dont get the £69 i cancelled dd and have swapped to OVO

webbit wrote: »

they have now blocked my move to OVO because of a £3 debit on my account...

Without an active dd you've blocked your own escape route. They will need to take a final payment.

webbit

ah ok thanks for that reinstated now, just worried they will take more than they should and will have a fight for money back

rusty_frog

Norman_Castle wrote: »

Without an active dd you've blocked your own escape route. They will need to take a final payment.

Is it not possible to inform IRESA that you are cancelling the DD, and that you will make any agreed final payment by bank transfer or cheque?

Its probably not their preferred method, but I would certainly feel better than to trust them with my DD mandate.

zolablue25

footyguy wrote: »

(When you join a new supplier, you tell them what your anticipated annual consumption will be, and it is that figure that they initially use to calculate your annual cost, and hence your monthly direct debit.. They monitor your usage to ensure it is consistent with what you said. If it is not, the monthly payment will change accordingly.
All suppliers work the same)

Not with Iresa they don't. If they did then they would have reduced my monthly DD months ago.
Maybe if you fall behind in payments then they will adjust your DD up, but my experience, and the experiences of other MSE posters by the look of things, is that they won't adjust it down if you are overpaying. And they don't answer your requests for them to do so either.