Disgraceful First Bus! Late bus caused docked wages!

linky

My daughter was working, minimum wage, for a well known high street store for a Christmas job. She went out in good time to get her usual bus but it didn't come and it resulted in her being 15 mins late, her wages were reduced to reflect it.
She wrote to First Bus to complain and asked if they would compensate her, a few free bus tickets or something. Letter from them this morning says they don't give compensation when a service fails to operate as scheduled, they have offered apologies!

We know the bus service here is bad, they come at all times, not as scheduled but as they come every 15mins it's not a problem, however on this occasion no bus came for 30-45, so she was late.

Anyone else had compensation?

kathrynha

First bus are appalling for customer service and don't give a toss about unreliable buses. You are lucky if you get anything more than a standard email from them

elverson

It's frustrating but part of their T&Cs:

We shall not be liable for direct or indirect losses, damages, cost or inconvenience that you suffer as a result of cancellation, delay, diversion or termination of any of our services, or of our services being unavailable to you as a result of the vehicle being fully loaded, at capacity or for any other reasons, save to the extent that any losses are covered by fixed compensation schemes which are specified locally.

https://www.firstgroup.com/terms-and-conditions/conditions-travel