Ford warranty help

Straggler22

Hi there, I hope you can help.
I have had problems with my Ford Kuga (2014 model purchased 18 months ago). It failed before Christmas with horrible grinding noises coming from the front left wheel. I got it taken to my local Ford dealer who said that an impact had knocked (sheered) some bolts off the gear box and that subsequent shaking had damaged the prop shaft.
As it was due to impact and the repairs quoted running into the thousands I had the insurance take it on. Direct Line took it to their own mechanic who has said that it is mechanical failure and no sign of any impact damage so not covered under insurance.
I do however have the car under warranty still with the dealer (the same place the original diagnosis was done). This does now mean that I am stuck between the insurer and the dealer both saying in their expert opinion the problem is not theirs.
There isn't a third option, it is either an insurance job or a warranty job, but how to I get this to a conclusion?
thanks for your help in advance.

agrinnall

I'd say you either have to go for the third (unspoken) option and pay for it yourself, or pay for an independent report to be written and use the conclusion of that report to pursue either the insurer or the dealer.

Ganga

I second what agrinnall says above,pay for an independant inspection and if this states it is a warranty issue threaten the dealer with the small claims court and see what happens.

Eldog

Make contact with Ford UK rather than the dealer, as you tend to find that Ford UK have a greater influence over the dealers as many are independent companies.



Let us know how you get on.