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Is a Verbal Apology Enough
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Halifax were pretty exceptional in managing my change of address and bothering to check their own records for any other holdings.Flobberchops wrote: »Not a great experience for the customer, sure, but I believe that's more a symptom of different departments under the same broad banking umbrella than wilful user-unfriendliness. It's fairly standard in banking that your current and savings accounts details will be held on one system, the credit card on another, mortgage on yet another, sharedealing account on a different one, and so on. It would be nice if more unification could exist but with recent ringfencing legislation that's probably even more difficult now than before. Probably the best a bank can do under the circumstances is to remind the customer to check their details with all sub-departments each time they change.
Ring fencing has naff all impact on over 99% of personal customers.0
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