Is a Verbal Apology Enough

PeacefulWaters

Flobberchops wrote: »

Not a great experience for the customer, sure, but I believe that's more a symptom of different departments under the same broad banking umbrella than wilful user-unfriendliness. It's fairly standard in banking that your current and savings accounts details will be held on one system, the credit card on another, mortgage on yet another, sharedealing account on a different one, and so on. It would be nice if more unification could exist but with recent ringfencing legislation that's probably even more difficult now than before. Probably the best a bank can do under the circumstances is to remind the customer to check their details with all sub-departments each time they change.

Halifax were pretty exceptional in managing my change of address and bothering to check their own records for any other holdings.

Ring fencing has naff all impact on over 99% of personal customers.