Landline problems - openreach fault
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paul2louise
Posts: 2,426 Forumite
in Phones & TV
I discovered that we had no phone line for at least 2 days last week. Didnt realise straight away until i wanted to make a call. It was fixed the next day. Then this morning mum tried to ring me to wish me happy birthday. She couldnt get through so left me a message. I raised the issue again and appears its a similar problem as last time. So is this acceptable.
I asked plusnet my provider if i could complain and they said there is no point, as you cant contact Openreach. So i said how many times does this have to happen before i am entitled to complain and he said oh it needs to be a lot more serious.
I am glad i am not an older person on my own with the landline as my sole use of communication.
I asked plusnet my provider if i could complain and they said there is no point, as you cant contact Openreach. So i said how many times does this have to happen before i am entitled to complain and he said oh it needs to be a lot more serious.
I am glad i am not an older person on my own with the landline as my sole use of communication.
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Comments
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You complain to your provider OR is not a public facing company .
The problem you post and its repair time is way below the complaint threshold .0 -
paul2louise wrote: »She couldnt get through so left me a message.0
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If it is the "1571" service, the recording equipment is at the telephone exchange.0
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OP, the last time my landline went faulty it took OR about a week to fix, and that was apparently due to a cancelled job. The time before that it was about 2 weeks but that was about 8 years ago. My last issue was apparently at the telegraph pole (blown fuse?) , and the one before we had to have the line replaced between the pole and our house as it was corroded. I'm with PlusNet and they did their bit to help me so wouldn't want to complain. To be fair, if you didn't realise for 2 days that it wasn't working, then hardly a great loss? Seems odd that the same problem would occur twice if it's supposed to be fixed.0
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Land line is totally dead and broadband is dead too. I am using wifi at coffee shop. I wouldn't mind but a bit cheesed off that this is stuff I am trying to sort on my birthday0
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paul2louise wrote: »She text me on my mobile0
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The fault repair level depends on what you want to pay for (and what your provider resells from Openreach). If you are with BT Retail, you can pay an extra £12 per quarter for Total Care and get a guaranteed 24/7 fault reporting and fix within 24 hours.
BT may also offer a free upgrade to Total Care if you have a telecare alarm.
If you pay for BT Business line, you can pay £22.68 per quarter for Critical Care and get guaranteed fix within 6 hours.A kind word lasts a minute, a skelped erse is sair for a day.0
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