Worrying Amazon voucher issue.

craigmcbeath

bris wrote: »

Three vouches 3 claims, are you sure you still have an account with Amazon. This is going to end badly for you, they ban accounts for suspicious activity, this is certainly looking like that.

Aye, still have an account, with Prime and Music and with about 190 orders in 2017. So it would be very short sighted of them to suspend an account over £60 worth of vouchers.

Shaka_Zulu

Just a thought surely they know who has used the vouchers fraudulently therefore there will be an Amazon account elsewhere being closed?

Fosterdog

Shaka_Zulu wrote: »

Just a thought surely they know who has used the vouchers fraudulently therefore there will be an Amazon account elsewhere being closed?

There may not even be any fraud, there could be a simple error on Amazon’s systems regenerating already redeemed voucher codes, might explain why they have been so quick to act with issuing refunds.

Supersonos

craigmcbeath wrote: »

To be honest, I'm surprised it's gone this way. I thought I had the moral high ground. Not so sure now.

Don't worry about it - people on this forum seem to take comfort for making people feel like they're in the wrong. For a consumer rights forum, most people seem to side with the company rather than the consumer.

Fosterdog

Supersonos wrote: »

Don't worry about it - people on this forum seem to take comfort for making people feel like they're in the wrong. For a consumer rights forum, most people seem to side with the company rather than the consumer.

It’s because it’s consumer rights not consumer wants, there’s no taking comfort in making people feeling like they are in the wrong. 9/10 issues posted on here are for things where the poster thinks they have rights that they don’t actually have and don’t like being told that they don’t have the rights that they thought they had. The times when there is a genuine complaint people actually go out of their way to help them get what they are entitled to and really do go above and beyond what most people would expect from free help and advice on a forum, considering the alternative is paying for legal advice at a mininmum of £120 an hour plus VAT.

craigmcbeath

Turns out there was something dodgy going on, at least in the third instance anyway. All they would tell me was the first name of the account holder and that they were taking action against that account.

Voucher refunded and a little extra by way of an apology.

I would still like to know how it happened though.

Raxiel

craigmcbeath wrote: »

Turns out there was something dodgy going on, at least in the third instance anyway. All they would tell me was the first name of the account holder and that they were taking action against that account.

Voucher refunded and a little extra by way of an apology.

I would still like to know how it happened though.

Have you done what takman suggested in post 7? I'd also suggest asking the person you're sending the codes to do the same.
It's also now possible to add 2fa (with a code generator app or SMS) to a UK Amazon account, (previously you had to mess around with the .com site to do it). If you use your account that much, it's worth considering.