Private Sale Refund

DoaM

CAB are often very wrong.

As a private individual, the goods you sell must be as described and you must have good title to be able to sell them. That's ALL. A private sale confers no offer of quality, fitness for purpose or free from defects - those are things a business seller must offer.

However the way you are replying to posts confuses me ... why would you offer a £10 goodwill gesture AND another bag? This is the sort of thing a business would do.

PS - an earlier post was talking about YOU refunding YOUR buyer, not you getting a refund from the manufacturer.

marcarm

If the buyer wanted a warranty/consumer rights they should have gone to a shop where they would pay more for the product. Buying off a private seller you forgo those rights but you also pay less for the product, assuming as said above you have full title and they are as described

The advice you have got on here is good, CAB have been known to not get it right every time

KeithP

I repeat...

Do not refund anything without the return of the alleged faulty goods.

Quite simply - this is a buyer that thinks they can get an easy discount.

hmiah007

Sorry to be confusing.

Long story short, as I received 2 sets of bags as birthday gifts which wasn’t required so I advertised to sell them.

The good will gesture was offered purely for the fact that they bought both sets of bags and as I already own a small pouch which they are claiming the zip broke offered to send mine and the £10 to get the ‘other’ zip fixed.

hmiah007

Just spoken to an agent from consumer line and they have said exactly what you guys have said and that I’ve been misinformed by my local can office.

Have asked me to message the buyer to state if they are using the short term refund claus if so the burden is on them to prove they where sold faulty goods on the point of sale.

verityboo

hmiah007 wrote: »

Just spoken to an agent from consumer line and they have said exactly what you guys have said and that I’ve been misinformed by my local can office.

Have asked me to message the buyer to state if they are using the short term refund claus if so the burden is on them to prove they where sold faulty goods on the point of sale.

But in a private sale there is no short term refund clause - they are talking rubbish again. Ignore the buyer

DoaM

Indeed. The local CAB were wrong ... and the Consumer line CAB were wrong in a different way. They were both wrong in that they were still assuming you were a business seller.

hmiah007

Hi everyone

Surprise surprise the buyer was trying it on.

Since I sent them a message stating I’ll get back to them after receiving advice as well as asking for proof and stating the Bag has been used.

They have got back to me now with a load of crap stating ‘apparently’ it was their mothers fault who claimed it to be broken and not them ect ect and are no longer wanting a refund.

Glad it’s sorted either they are genuine in what has occurred or realised they are barking up the wrong tree.

Whatever the reason it’s aorted now, what a relief.

Would like to thank everyone who’s given me advice in helping to sort this situation out.

Highly appreciate everyone’s time and advice given xx