Coop on line banking

maggy50

Not used this for a while my account with coop bank was registered on line but today i tried to get on .
All i need to know is what to use as my username ?
I have all my details written down but i am nit sure if my account number is my user name ?
Can anyone advise

badger09

maggy50 wrote: »

Not used this for a while my account with coop bank was registered on line but today i tried to get on .
All i need to know is what to use as my username ?
I have all my details written down but i am nit sure if my account number is my user name ?
Can anyone advise

Mine is actually my name.

They changed all the online banking access details some time ago - mid 2016 I think and I had to reset everything:(

I use the app for day to day stuff - much easier.

pramsay13

mine is a random username I chose myself so can't help you I'm afraid.

Zanderman

As Badger said Coop Bank changed their system a few years back - it used to be log in with account number. Now it's a username you will have chosen.

So either you haven't logged in since before the change, or you've forgotten your username - and we can't help with that!

Westie983

Try this if you dont think you have one? or you havent logged into the web since the changes happened.

https://bank.co-operativebank.co.uk/CB/p#_frmMigration

If this doesnt work then click here to reset with the details you do have.

https://bank.co-operativebank.co.uk/CB/p#_frmForgottenUsername

Westie983

SnowTiger

IIRC customers logged in using their sort code and account number, entered a PIN, then answered one of five predetermined questions.

All the changed some time ago.

If I were you I'd select the 'I can't remember my username' option to get my username emailed to me.

If that doesn't work, you probably haven't registered under the new system and should try the 'I don't have a username' option.

Their online banking help page is here.

maggy50

Thank you all for your help it is the case that it has changed since i last logged on