HSBC Advance (switch) - negative experience

canadianBill

Hello there

Just thought would give some advice to people considering switching to HSBC Advance to get £250 from their switching service.

I'm not sure how others have fared with this, but I had problems from the beginning even getting the switch to work properly, then had continued problems with my account including:
- misspelling my name despite the fact I obviously spelled this correctly when I opened the account
- transferring funds in and out of the account - worked for the first month or two and then I started to see problems such as no transactions being listed and payee information disappearing
- random times an 'inhibit' was put on my account - unclear whether that is because I don't use it enough; I'm a completely honest person and have had to call their customer services several times to get things sorted.

It has been a frustrating number of months using their service and it is really the worst when it comes to customer service (in my opinion).

Also, note, if you want to do a switch again after a time, HSBC Advance does NOT allow switching. It is only one way -- you can switch to them, but not from them to another bank. A word of warning in case you are considering this.

I wonder if I'm the only one who has had such a negative experience with HSBC.

Crag30

Mine went ok, but took longer than any of the others I had switched

gowgowuk

Thanks for letting us know. I applied 5 days ago, and still no confirmation email or post....

wiseonesomeofthetime

canadianBill wrote: »

Also, note, if you want to do a switch again after a time, HSBC Advance does NOT allow switching. It is only one way -- you can switch to them, but not from them to another bank. A word of warning in case you are considering this.

Is this in the T&Cs? Can't see it.

Surely, as long as both banks use CASS, a switch is legal and possible?!

radoslaff

My and my wife's switches went great.It's a completely different story when it comes to their customer service. For this part I totally agree.

Katiehound

I switched a couple of years ago.
Yes, it was very slow process but speeded up extremely when I went into the local branch and got all the paperwork completed there.
There was a great welcome handshake both on current a/c and for taking out and using their CC so I was well pleased.
At present I am using their regular saver facility so don't particularly want to switch away.....it can just tick over!!

Samsung_Note2

Ive just applied for the switch...just for the money to be honest.


Got a generic looking message about Routine checks and would be in contact shortly...is that the "We will refer it and decline you in a weeks time" message...lol

alan_d

What problems with customer service have people encontered?
I've had an account for about 5 years and have no complaints about CS, just about the monthly charge!

Shakin_Steve

wearingjohnnies wrote: »

Hong-kong Shanghai Banking Club is the worst institution ever. My girlfriend banks with them and they will not give her a contactless card so I switched her account to Barclays, she got a contactless card and now she's very happy.

How is Rita? Well, I hope.