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No longer a customer of a bank - correspondence still being received

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Around 2 years ago, I have closed all products with Lloyds. 1-2 months ago, I received correspondence from them regarding updated T&C's of online banking. It is the first correspondence from them since closing my products with them.

Why am I receiving correspondence/post from them, despite my accounts being closed a few years ago? Anyone had this situation with them (or any other bank) before?

Comments

  • Marketing gumpf sometimes slips through still.

    Contact them and ask?
  • IanManc
    IanManc Posts: 2,452 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    book12 wrote: »
    Around 2 years ago, I have closed all products with Lloyds. 1-2 months ago, I received correspondence from them regarding updated T&C's of online banking. It is the first correspondence from them since closing my products with them.

    Why am I receiving correspondence/post from them, despite my accounts being closed a few years ago? Anyone had this situation with them (or any other bank) before?

    Probably because you're still registered for online banking with them. If you still know your logon information and try to log on you'll find that it will let you in and then tell you that you have no accounts.
  • ........Or an account you thought was closed is possibly open even if it is a nil balance?
  • radoslaff
    radoslaff Posts: 171 Forumite
    Eighth Anniversary 100 Posts
    My wife received updated T&Cs some time ago even though her account was closed long ago. We doidn't bother at all and binned the letter.
    The journey of a thousand miles begins with one step.
  • Katiehound
    Katiehound Posts: 8,125 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    You could of course complain that such correspondence is annoying /is posing a security issue.. or whatever and hope that a little financial something comes your way!!
    Being polite and pleasant doesn't cost anything!
    -Stash bust:in 2022:337
    Stash bust :2023. 120duvets, 24bags,43dogcoats, 2scrunchies, 10mitts, 6 bootees, 8spec cases, 2 A6notebooks, 59cards, 6 lav bags,36 angels,9 bones,1 blanket, 1 lined bag,3 owls, 88 pyramids = total 420total spend £5.Total for 'Dogs for Good' £546.82

    2024:Sewn:59Doggy ds,52pyramids,18 bags,6spec cases,6lav.bags.
    Knits:6covers,4hats,10mitts,2 bootees.
    Crotchet:61angels, 229cards=453 £158.55profit!!!
    2025 3dduvets
  • badger09
    badger09 Posts: 11,611 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Katiehound wrote: »
    You could of course complain that such correspondence is annoying /is posing a security issue.. or whatever and hope that a little financial something comes your way!!

    Have you been spending time with Mchambers:cool:
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