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halifax credit card
alandria
Posts: 6 Forumite
I am in the process of reclaiming PPI and initially sent a complaint via Resolver. Halifax wrote to me with a form over the xmas period, and although the date they sent it was mid December I did not receive it til a few days before xmas. I have now sent it off but received a letter in the meantime stating that due to me not returning said form within 14 days they have closed the case. Will they reopen it once they receive the completed form or should I start the process again? Many thanks
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I have now sent it off but received a letter in the meantime stating that due to me not returning said form within 14 days they have closed the case.
They cant close the case within 14 days. It is just worded that way to try and get you to speed up as they dont want you to take 6 months (the length of time you actually have).
So, you can take longer than 14 days.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
Thanks for the response, I will update if I receive any news.0
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