Wrong model in box

Dolala_1

Good evening,

Just after a quick bit of advice.

Today I reserved online two Sonos One speakers from Currys, I went into store and collected both items.

When I arrived home I noticed one of the boxes had the security seal split, when I opened the box the cover over the speaker was not on correctly and had been opened before. I removed the speaker from the box and inspected it, it had fluff in the speaker mesh and the top looked different to what I expected (first time with sonos products) and the mesh was also grey not black as I was expecting. So I opened up the other box removing the seal and found what I had initially expected. I did some googling and found that the first speaker i opened is actually the model down from what I paid for (by £50) the Sonos play:1.

The shop had shut by the time I had got home so no option to return it tonight. I am concerned as the box is for a Sonos one but the product in the box wasn't a one and would like to know how best to handle the situation as when I googled it most of the responses in forums etc the person saying this had happened is accussed of swapping out the product which I certainly didn't do.

Any advice would be greatly appreciated.

societys_child

My advice would be take them back and politely explain.

Unfortunately, some consumers do actually try these "tricks" with retailers, which doesn't help.