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Is this a supplier problem or a boiler problem?
I've a GlowWord XtraFast 96/120 boiler and both my gas and electric are currently (for about 1 year) supplied by Iresa. I think they were a MSE rec at the time.
On 2 occasions within 24 hours in early Dec and again this afternoon the boiler has turned itself off with a 'no gas supply' issue. Powering off the boiler and back on resolves it straightaway.
But does this sound like an issue with a boiler in which case it may need plumber attention or is the problem coming from my supplier - perhaps because it's a really chilly weekend and a high demand time or something?
I raised support tickets with both GlowWorm and Iresa a month back but no answers.
On 2 occasions within 24 hours in early Dec and again this afternoon the boiler has turned itself off with a 'no gas supply' issue. Powering off the boiler and back on resolves it straightaway.
But does this sound like an issue with a boiler in which case it may need plumber attention or is the problem coming from my supplier - perhaps because it's a really chilly weekend and a high demand time or something?
I raised support tickets with both GlowWorm and Iresa a month back but no answers.
0
Comments
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Your supplier has no input to the gas you use other than billing you for it. I suspect a sensor on your boiler is playing up so get a local Gas Safe registered tech in0
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Contact a local boiler engineer - even if Glow Worm tell you what they think may be wrong what would you do then ?Never pay on an estimated bill. Always read and understand your bill0
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The manual states:
Gas supply temporarily stopped, flue gas recirculation, incorrect earthing of product, ignition transformer has spark fallure
My money is on the last one.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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