Is this a supplier problem or a boiler problem?

cazs

I've a GlowWord XtraFast 96/120 boiler and both my gas and electric are currently (for about 1 year) supplied by Iresa. I think they were a MSE rec at the time.

On 2 occasions within 24 hours in early Dec and again this afternoon the boiler has turned itself off with a 'no gas supply' issue. Powering off the boiler and back on resolves it straightaway.

But does this sound like an issue with a boiler in which case it may need plumber attention or is the problem coming from my supplier - perhaps because it's a really chilly weekend and a high demand time or something?

I raised support tickets with both GlowWorm and Iresa a month back but no answers.

molerat

Your supplier has no input to the gas you use other than billing you for it. I suspect a sensor on your boiler is playing up so get a local Gas Safe registered tech in

Robin9

Contact a local boiler engineer - even if Glow Worm tell you what they think may be wrong what would you do then ?

System

The manual states:

Gas supply temporarily stopped, flue gas recirculation, incorrect earthing of product, ignition transformer has spark fallure

My money is on the last one.