How much are sellers allowed to charge for ‘packaging’

marliepanda

Pun wrote: »

Completely sympathise with your feeling miffed, but your logic doesn't really add up. You seem to be saying that the items were worth the price you paid plus the postage quoted - but then when you saw you'd been charged more than the actual cost of postage, suddenly they weren't worth the total you'd paid! Doesn't make a lot of sense.

Also a bit puzzled by your comment that you bought 'about 5' - don't you know how many you bought...?

'Fine. If you says it’s unfair for me to ask for a postage refund I’ll just send them back.' Ever heard the phrase 'cutting off my nose to spite my face'?

I’m not sure what doesn’t make sense.

The items (in the condition they were described) are worth what I paid. (Let’s say £30)

They are NOT worth what I paid, as they aren’t as described.

However, if I had paid my purchase cost plus the actual postage that’s a far deal for them. (Let’s call it £25)

I’m happy to pay £25 for this condition. I am not happy to pay £30 for this condition.

I’m not sure what that lacks in logic. Disagree with my opinions for sure, but it does make sense... (about 5 doesn’t agreed, I bought four of the same item and one different item, but I didn’t write it well at all you can have that! :rotfl: )

Middlestitch

Of course it's not unfair to ask. Try messaging the seller along the lines of: 'Thank you for sending my items so promptly. I note that you were able to find a box you could re-use rather than having to buy a new one as you'd anticipated, so could I please ask you to reconsider whether charging £12 for an item which cost £6.50 to post is quite what you intended? It does feel a very hefty amount to pay and rather dents any pleasure in my purchase'.

usefulmale

marliepanda wrote: »

So you’ve never had an item which is not as described but you though, I got a bargain so I’ll keep it anyway?! As I said, the items are worth what I paid plus the postage cost. They are not worth another third on top of that. It’s not rocket science.

I paid as I felt I was paying for a large box purchase, and the sellers costs and final value fee. Instead they were put into a smaller reused box, so the seller lied about needing to buy a larger box.

Fine. If you says it’s unfair for me to ask for a postage refund I’ll just send them back.

If the items are SNAD, then you open a case and return them. Simple as that.

Your complaint seems to be that you feel you have overpaid on the postage but you also throw in SNAD as a get-out clause in case you don't get what you want i.e a partial refund.

You don't mention the total value of the items but on postage alone, the seller is paying £1.20 in ebay fees. If the value of the items is just twice the postage, that makes ebay fees of £3.60. Then Paypal takes their cut.

So, postage £6.50 plus eBay fees plus Paypal fees could easily make it a tenner (feel free to give us the value of the items so we can work the fees out) so, on those figures, £2 difference and you want £4 back.

marliepanda

usefulmale wrote: »

If the items are SNAD, then you open a case and return them. Simple as that.

Your complaint seems to be that you feel you have overpaid on the postage but you also throw in SNAD as a get-out clause in case you don't get what you want i.e a partial refund.

You don't mention the total value of the items but on postage alone, the seller is paying £1.20 in ebay fees. If the value of the items is just twice the postage, that makes ebay fees of £3.60. Then Paypal takes their cut.

So, postage £6.50 plus eBay fees plus Paypal fees could easily make it a tenner (feel free to give us the value of the items so we can work the fees out) so, on those figures, £2 difference and you want £4 back.

Fees and costs are a price of doing business on eBay. Not something for the buyer to pay all of. If you want to cover your costs, factor it in the price of the item not the postage cost.
It’s postage and packaging, not postage plus all my eBay costs and PayPal fees.

Middlestitch

I've never seen anyone try to argue that an item is SNAD based on the packing box it came in!

marliepanda

Middlestitch wrote: »

Of course it's not unfair to ask. Try messaging the seller along the lines of: 'Thank you for sending my items so promptly. I note that you were able to find a box you could re-use rather than having to buy a new one as you'd anticipated, so could I please ask you to reconsider whether charging £12 for an item which cost £6.50 to post is quite what you intended? It does feel a very hefty amount to pay and rather dents any pleasure in my purchase'.

£4.50 refunded just now so I’m leaving positive 5* feedback.

warby68

So the postage cost breaks down to a little over £2 per item compared to the £5 if you only bought one.

That isn't a bad combined postage discount - perhaps she thought it would weigh a bit more than it did too.

Its starting to sound a bit like blackmail to try and get your own way on the total amount paid.

You were happy to pay the £12 until you knew she made a bit of 'profit' on that.

The SNAD is a tactic - you're either happy with them or you aren't.

I'd look at it this way - you find 5 (or so) items available from the same seller so got a postage discount. The seller sold 5 or so to the same person so got a bit of postage profit on this occasion. Is that not win/win?

PS I note you got your refund anyway

marliepanda

Middlestitch wrote: »

I've never seen anyone try to argue that an item is SNAD based on the packing box it came in!

Where did I say that?!

marliepanda

The option to send back as SNAD was absolutely me throwing my toys out of the pram, but it wasn’t lying or fraudulent.

Simply the items are worth less due to some description issues and I was willin to accept that for a lower price. maybe I should have just asked for a refund on price paid rather than bring up the postage.

Maybe I should have said overall I feel I’ve overpaid by about a fiver and I’ll ask for that as a refund, ignoring any postage costs. The seller may then think ‘oh well I’ve got extra from the postage cost so I don’t mind sending a partial refund for condition’ I simply thought asking for a refund of overpaid postage was easier than arguing with the seller about which flaws she listed and which she did not.

sleepymans

Its threads like this that make me steer well clear of eBay these days. In my opinion the buyer and the seller in this case are as bad as each other.