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Help: Samsung S4 stuck on the logo screen and doesn't start-up normally anymore

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Hello all,

My Samsung S4 is no longer working properly.

It is stuck on Samsung S4 logo screen when booting up or doesn't even do that properly sometimes.

This has been happening for the last two days and has meant my phone is useless as I can't use it because it never gets to a normal use page.

I have done the following by reading on the Internet:

1) Deleted the Cache partition
2) Deleted the data from the same recovery page as above
3) Made sure my phone is properly charged

Not sure what else to do.

Comments

  • DoaM
    DoaM Posts: 11,863 Forumite
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
    Remove the battery and press the On button for a time. Then refit the battery and try again? (No idea if this will help, but it's something that's done on PCs to try to help get around boot failures).

    Do a factory reset from the recovery menu? (Where you did the cache partition). I'm not sure if that's what you meant by item 2).
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Deleting data may have made it worse .
    As said factory reset from recovery .
    Restore your backup or update firmware via Samsung Kies .
This discussion has been closed.
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