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Insane and urgent situation -- what are my rights?

Isolt · 2018-01-04 19:12:03

I posted some months ago about an issue with a company called Go Cardless. In brief, Go Cardless collect Direct Debit payments on behalf of various companies in the UK. They then SUPPOSEDLY forward these payments onto said companies. When I moved into my current home I was instructed to sign up for a Direct Debit Mandate…

Comments

enthusiasticsaver Posts: 16,105 Ambassador

5 January 2018 at 7:03PM

I would do as you have done and refer it to financial ombudsman but inform the rental agency of that as they were the ones who signed you into the ridiculous payment collection service in the first place.

You don’t need personal details of employees. Just write to them saying you have referred it to the financial ombudsman as well. I would tell your bank too and make sure the direct debit mandate is cancelled.

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