Amazon problem

davholla

I bought a watch from Amazon marketplace in October 2017 and it broke after 2 months, any chance of getting a refund?

Syman

What did the seller say when you asked them?

Dox

Was there a guarantee on it?

theonlywayisup

Amazon Marketplace sellers have to abide by the "legal guarantee" that Amazon offer.

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201819160



If it's less than 6 months old, then you need to get in touch with the seller first to see what they offer. But, yes, you are covered. Not for a refund necessarily, but a repair or replacement.

Your Legal Warranty
If a product you’ve purchased on Amazon Marketplace turns out to be faulty after delivery or not as advertised (i.e., non-conformant), the Seller has to give you a free of charge (including return costs) repair, replacement or refund for a “reasonable time” following the sale. That time will vary depending on the product and its value. However, if you make such a claim more than 6 months from delivery, you may need to prove that the fault existed at the time of delivery of the product and wasn’t caused by, for example, an accident, misuse, liquid damage, etc.

In addition, many Marketplace Sellers or manufacturers of the products sold offer their own commercial warranty that may also promise to repair the product purchased for a period of time. These may be free or for optional purchase.

Note: The commercial guarantee may never replace the legal warranty described above, which you always have from the Seller.

RFW

Was it sent by the marketplace seller or fulfilled by Amazon?

If the latter it's the same as buying from Amazon and they'll probably just refund on return (giving a prepaid postage label) or before.

If the former then it depends on a variety of issues, was it new, how was it broken? As above you'll need to start by contacting the seller and see what they say. Come back here if you don't like the reply.

davholla

Thank you all, I have contacted them and am waiting a supply