Amex chargeback refused

marcosscriven

dresdendave wrote: »

I've just weighed and measured my E reader and according to Royal Mail it would cost £13.80 to send it to Germany (tracked and signature required).

Rather than jumping through all these hoops why not cough up this (hardly significant) sum to get your refund and accept it's one of the pitfalls of buying items unseen.

Thanks for the response.

The item would require £710 insurance to cover its value - even on parcel2go I’ve not seen anything much less than £40 including that.

marcosscriven

camelot1971 wrote: »

You should have done your research before buying something from outside the UK. It's perfectly reasonable for the store to expect you to pay for the return - it's not faulty, you just aren't happy with it.

Postage back to Germany shouldn't be too prohibitive - I can't imagine it weighs a great deal.

There’s quite a few of the important functions that don’t work. And really it’s the insurance costs for return postage that seem high to me.

marcosscriven

camelot1971 wrote: »

I don't think so - unless it's a very obscure item their are Google reviews, YouTube reviews, forums - it's so easy to find an opinion on almost anything!

If you really aren't sure about a purchase, don't buy it from an overseas seller! It's common sense. I just bought an item for my motorbike from a seller in Italy - I'm fully aware if I don't like it, it will cost me to to return it. I could have bought it from a UK seller with free returns but I knew what I wanted and the price was worth the hassle if things go wrong.

Some people just look at the lowest price and forget about service, item location etc. There are tons of posts on here where people get scammed because they looked for the cheapest price and ended up getting a fake from China (or nothing at all).

It’s a brand new product, and they are the sole European distributor at the moment. I didn’t go for the cheapest at all. And I did the best research I could from limited reviews. Some of the features (such as acting as a monitor) just don’t work as described. In fact, the software crashes a lot of the time. That wasn’t covered in any review.

It does seem a shame comments like this have to be so barbed. Why do we have to speak to each other this way on forums? We don’t generally do it in real life. That’s one of the reasons I post with my full real name. I like to treat online posts as I would real life communication.

[Deleted User]

I'd give the same comments directly to you.

It's a new product, so you were taking a risk. If it genuinely doesn't do what it should do, then it's faulty or not as described and you should insist on the seller paying for the return.

If its software bugs, contact the manufacturer and see what they say - fixes might be coming shortly.

At the end of the day though, you bought a new to market product from somewhere where it will cost money to return if you don't like it. You didn't have to buy it.

[Deleted User]

I presume it's from here: https://ereader-store.de/en/content/6-returns

It says there they will provide a UPS label and deduct the cost from the refund - I'm pretty certain it won't cost £40 for the label and as they are the ones providing it, it's their risk if it goes missing or is damaged.

If I were you I'd use their process and get on with your life. Even if it cost £20, surely that's worth it on a £700 (!) E-reader?

eco_warrior

MasterCard would be the same here

Visa would have you return it

Don’t know much about Amex but their response seems standard