Acer Laptop Fault and Warranty.Please Help.

cruickgl

OK, I accept that.....my point is....I dispute the damage was caused by me....they tell me their technical expert assessment says it is. We are in dispute. That's why I asked for help on here. Where can I go next ?? I have asked to speak to a senior manager at their repair centre and been told someone will contact me within 48hrs. If I want the laptop back to take back to Tesco (and use my...consumer rights) they want a fee of £37 handling charge. But I know we did not break that pin on that hinge by misuse and this should be a warranty repair. It seems like extortion to me. Surely, in law if they are demanding a fee they should provide proof that the laptop was broken by misuse. They say their proof is the technical assessment and that will not change.

BoGoF

Your beef is with Tesco. I would be going back to them saying you followed their incorrect instructions and getting them to sort it out.

cruickgl

Yes, In this case I have nothing to lose, so it is worth a try. I'm not entirely sure what they could do though as I have no laptop to offer them.....it certainly won't be sorted at the local(ish) store. I have no doubt I'll have to email their head office complaints team.