Bose Soundtouch 10 & 20 Fault - John Lewis

dan_mk1

Hi

I bought a Bose Soundtouch 10 and 20 for my Personal Training studio I opened back in October from John Lewis in store.

The Bose soundtouch app for ipad had an issue where it would randomly blast the volume out on full and quickly switch it back to zero and in general, just act mental (I have video proof), subsequently this has blown both speakers to a point where the sound quality has diminished considerably.

I've spoken to both Bose and John Lewis and they only thing they suggest is to return the sound system to Belgium (headquarters) to be repaired which can take up to 30 days, in which time I'm left without a sound system in my studio which is not really an option.

Can anyone suggest anything? I'm a bit pee'd off that I've spent nearly £400 on speakers and it's Bose's fault they're blown.

Thanks! Anyone who can solve it gets a free PT session :beer:

martinsurrey

dan_mk1 wrote: »

Hi

I bought a Bose Soundtouch 10 and 20 for my Personal Training studio I opened back in October from John Lewis in store.

The Bose soundtouch app for ipad had an issue where it would randomly blast the volume out on full and quickly switch it back to zero and in general, just act mental (I have video proof), subsequently this has blown both speakers to a point where the sound quality has diminished considerably.

I've spoken to both Bose and John Lewis and they only thing they suggest is to return the sound system to Belgium (headquarters) to be repaired which can take up to 30 days, in which time I'm left without a sound system in my studio which is not really an option.

Can anyone suggest anything? I'm a bit pee'd off that I've spent nearly £400 on speakers and it's Bose's fault they're blown.

Thanks! Anyone who can solve it gets a free PT session :beer:

Well if we're honest, you bought these as a business, so you don't have consumer rights, which gives you a lot less protection as its a B2B transaction.

If you claim with consumer rights, so mislead them, you cant then complain that your business is suffering!

agrinnall

As I predicted in your other thread...

DoaM

If JL/Bose are covering the costs of return, repair and shipment back to you then that's all you can expect with this Consumer contract. 30 days duration is not unreasonable ... the fact that it may impact your business is not their concern and you'd be stupid to try and take that approach.