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Cineworld family ticket warning
nixy
Posts: 12 Forumite
My partner and I wanted to take his 9 ur old son to see Star Wars over Christmas. I went on the cineworld site to book tickets online. The options were £9.80 per adult ticket and £4.80 per child. However they offered a family ticket which admits two adults and two kids for £18.80. So it seemed a no brainier to book the family ticket even though it was unlikely we would use all four seats unless he took a pal.
However, when we got to the cinema (Kingswood in Hull) the cashier told me that our family ticket was not valid unless we had two children with us! I was stunned! They said they had started clamping down that day "as everyone was doing it" well you would wouldn't you because it's cheaper! As I didn't have the card with me which I booked the tickets on we were basically turned away with customer services number for a refund. They told me it was due to health and safety as in the event of a fire they would think four people were in the cinema not three. I assume therefore that anyone who leaves early or goes to the loo must sign a form on their way out! Rubbish!
I checked the terms and conditions when I got home and couldn't find anything that gave this rule.
On the plus side we eventually went to Vue cinema in Hull instead and the tickets there are £4.99 all day every day and they still do meerkat movies so that's mega cheap. Will go there instead from now on.
However, when we got to the cinema (Kingswood in Hull) the cashier told me that our family ticket was not valid unless we had two children with us! I was stunned! They said they had started clamping down that day "as everyone was doing it" well you would wouldn't you because it's cheaper! As I didn't have the card with me which I booked the tickets on we were basically turned away with customer services number for a refund. They told me it was due to health and safety as in the event of a fire they would think four people were in the cinema not three. I assume therefore that anyone who leaves early or goes to the loo must sign a form on their way out! Rubbish!
I checked the terms and conditions when I got home and couldn't find anything that gave this rule.
On the plus side we eventually went to Vue cinema in Hull instead and the tickets there are £4.99 all day every day and they still do meerkat movies so that's mega cheap. Will go there instead from now on.
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