Mattress purchased by credit card

tammy66

I purchased a bed mattress by credit card and that after using it only once found I was having problems with it being to firm and causing discomfort . When I first saw the display mattress in the shop I tried it and it seemed ok but when the mattress I purchased arrived I found that the mattress was to firm despite having an identical label on, the retailer ignored my repeated phone calls and when I eventually spoke to him he said ,it not my problem you tried the mattress I pointed out that mattress I tried out in the shop was different one .
Can I make a claim through my credit card company under section 75

ess0two

Surely it'll soften / loosen up over time,1 night is far too early to decide it aint right.

redpete

You will find it really difficult to prove that you have been supplied a different mattress to the one you tried out in the shop. Without proving it no lender will refund you the money.

jonesMUFCforever

How much did it cost?

cajef

It had an identical label on it yet it was a different mattress, did it state the firmness on the labels ?

copperclock

Display models will feel softer because they have been repeatedly used. Consider buying a nice deep topper for it.

eco_warrior

tammy66 wrote: »

I purchased a bed mattress by credit card and that after using it only once found I was having problems with it being to firm and causing discomfort . When I first saw the display mattress in the shop I tried it and it seemed ok but when the mattress I purchased arrived I found that the mattress was to firm despite having an identical label on, the retailer ignored my repeated phone calls and when I eventually spoke to him he said ,it not my problem you tried the mattress I pointed out that mattress I tried out in the shop was different one .
Can I make a claim through my credit card company under section 75

You would need to prove there was some sort of fault or that you are entitled to a refund based on your contract with the merchant. Mattresses are almost always non-returnable after having being used so you'd be hard pushed to go down that route. Id suggest your chances of success via your card provider are minimal unless you can somehow explain how you were mis-sold the mattress.