Confused about wording of returns policy

unholyangel

Fosterdog wrote: »

No I’m looking at exactly the same site as you, I didn’t say it was all right at all, I merely pointed out that it is better than most of the sites linked to on here which is good to see from such a small business, it seems like the guy may actually make the correct amendments once he knows what is wrong. I don’t see anything wrong with giving praise for what is being done right while also pointing out what needs to improve.

It clearly states here that the consumer must inform the trader of their decision to cancel. While it doesn’t say specifically that it has to be done prior to return, common sense would tell most people to inform them so they expect delivery.

http://www.legislation.gov.uk/uksi/2013/3134/regulation/32/made

In the case of the trader being discussed here, it looks like he only attends his shop/showroom by prior notice, maybe that’s only once a week. By just sending an item without making him aware to expect it, it could quite easily not be delivered to him in the timescales allowed under CCRs. If he knows to expect it but deliberately misses the delivery it would be his fault but if he doesn’t know a delivery is due then he cannot be blamed for something not arriving. After all it is the consumers responsibility to get it back to him.

It would be no different to leaving a return until the final day allowed under CCRs, after informing of intent to cancel, when that day happens to be a Sunday, or bank holiday where the business is closed. By the time it then reaches the business through no fault on their part on the next working day, it will be out of time and cancellation can be rejected.

No but you did say it was unusual for them to have so much correct information - which puzzled me as the only "correct" information they seem to have is their identity and what payment methods they accept. (EDIT: although tbh, it could be incorrect also given Im just assuming its correct).

Again, theres no requirement to tell the trader before returning the goods. Customers can legitimately send the goods back with a letter stating they want to cancel/including the cancellation form. He cannot state that goods can't be returned without his approval (and most definitely can't add "no exceptions" to that).

It doesn't need to be delivered within the timescales allowed - it only needs to be sent within the timescale allowed. That information is evident on the page you yourself linked.