Parking Eye

Kjs6017579

I overstayed by accident at Fistral Beach whilst on holiday with my family. My daughter asked to go to the toilet on the way back to the car. I took her in search of a toilet while my husband and son went and packed up the car. We walked quite a distance to the toilets to the extent I called my husband and asked if he would come and pick us up. Unfortunately all this meant we were 10mins 40 secs over the 3 hours we paid for. We had a long drive back to Padstow so not going to the loo was not an option. Not knowing the area, I had no way of knowing how far the toilets would be and that it would take so long. I have appealed to Parking Eye and through POPLA and both appeals have been rejected. They are now proposing court action if I don't pay £100 fine. I just feel this is so unfair for a pure accident. Is there anything I can now do?

Half_way

What research did you do before appealing?
You should have known that 10 minutes falls within a grace period and that parking eye had no business in accessing your personal data.

what did you say in the challenge to the scum at parking eye?
what did you say to the BPA limited puppets at POPLA?

Castle

I thought Smart Parking run the Fistral Beach car park?

echo6

Why does 10 mins fall within the grace period? The reason I ask is because according to paragraph 13 of the BPA it is not defined and is set by the PPC which they should be prepared disclose to a BPA agent on request.

Castle

echo6 wrote: »

Why does 10 mins fall within the grace period? The reason I ask is because according to paragraph 13 of the BPA it is not defined and is set by the PPC which they should be prepared disclose to a BPA agent on request.

There are two grace periods; one at the beginning which is undefined, (which are paragraphs 13.1 to 13.3) and the second one is the 10 minute minimum period to leave the car park (para 13.4).

echo6

13.4 You should allow the driver a reasonable period to leave
the private car park after the parking contract has ended,
before you take enforcement action.

609_AOS_CoP_June_2013_update.pdf sorry can't post the full url because this site prohibits it!

Is there an updated version of the CoP?

claxtome

All the versions of BPA CoP can be found from this link:
http://www.britishparking.co.uk/Code-of-Practice-and-Compliance-Monitoring

Coupon-mad

echo6 wrote: »

609_AOS_CoP_June_2013_update.pdf sorry can't post the full url because this site prohibits it!

Is there an updated version of the CoP?

Yes, you only had to Google BPA AOS Code of Practice.

echo6

I did, and got v8 which isn't listed from their home page;
hxxp://www.britishparking.co.uk/Code-of-Practice-and-Compliance-Monitoring
hxxp://www.britishparking.co.uk/write/BPA_CodeofPractice_v8.pdf

So I have sent a query to them asking for a valid url, as V8 is not dated.

So which is the valid current version, v6 or v8, and what happened to v7?

I also made a note of some revision proposed by the DVLA, referenced here;
hxxps://bmpa.zendesk.com/hc/en-us/articles/115002770209-BPA-Code-of-Practice-Revision-May-2017

Umkomaas

http://www.britishparking.co.uk/write/BPA_CodeofPractice_v8.pdf

Just reading Appendix A1 tells you that this is ancient.

So which is the valid current version, v6 or v8, and what happened to v7?

We’re not in control the BPA’s numbering system - you’re asking the question to the wrong people. But it’s moot anyway!

Coupon-mad

echo6 wrote: »

I did, and got v8 which isn't listed from their home page

How?

When I Google those words I get the BPA page with the various CoPs in date order.

Obviously don't randomly click on a random PDF result, always go to the webpage first result when Googling for this sort of thing - a PDF can be well out of date and left floating around for years.