Help! Damp on the wall

starkiwi26

Furts wrote: »

If you are saying no insulation was considered and fitted, and nothing was mentioned to you, or discussed with you, then your work was done by a bodger, I say this because you have been shown a picture on his tablet of bad workmanship, which is illustrating "I do not give a t-ss about completing a job, and I do not give a t-ss about pride in my work".

But, if the chap then went back into the roof and tided up the roof insulation, made it good, then insulated the pipe fair enough. I maintain a competent tradesman would show you the photos of all this to reassure you no future leaks will occur. After all insurance is all about assuring people they are safe,

Having some pipe insulation on his van, complete with some tape and cable ties, is as obvious a requirement as it is to stop your car when the traffic light says red. It follows that it is a simple quick job to insulate the pipe.

Why not name and shame the Homeserve person, and the location they work from? You might then find the Official Homeserve Customer Service BS Representative coming onto this thread to give an explanation ....?

Unfortunately he didn't discuss any of these with me.
I am a layman, I didn't know it should be insulated when he show me the photo on the tablet. But he went up again after he showed me the photo, but I am not sure if he insulate them later.

If there is a Homeserve customer service here, this is my reference number HSCC-191081773/001