advice please

shaoming7982

Hi, I recently visited a B&Q store and had a lengthy kitchen design session. Due to the session being too time consuming, I overstayed in the car park by 25 minutes ish and subsequently received a parking charge notice from UKPC demanding £60. I complaint to B&Q via telephone and they said they cannot cancel this ticket but offered to refund if I paid the charge up front.

Does this sound OK? Is there any other complications ahead of me? Thanks for any advice.

pogofish

start by reading this carefully:

https://forums.moneysavingexpert.com/discussion/4816822

It will fully inform you and lay out your options

Umkomaas

Is it a B&Q only car park, or is it a multi-retail outlets car park?

If the former then in all likelihood B&Q has contracted with UKPC and they will have cancellation clauses in the contract with UKPC. I’d be inclined to tell them you have no intention of paying ex-clampers any money at all. If B&Q want to pay them, to get on with it themselves. If you don’t get notification from UKPC of a cancellation within 2 weeks of B&Q dealing with them, then you will be notifying B&Q of another cancellation - that of your new kitchen.

beamerguy

shaoming7982 wrote: »

Hi, I recently visited a B&Q store and had a lengthy kitchen design session. Due to the session being too time consuming, I overstayed in the car park by 25 minutes ish and subsequently received a parking charge notice from UKPC demanding £60. I complaint to B&Q via telephone and they said they cannot cancel this ticket but offered to refund if I paid the charge up front.

Does this sound OK? Is there any other complications ahead of me? Thanks for any advice.

One would have thought that B&Q had more sense,
A kitchen is expensive and they now risk you going
somewhere else ...... that's what I would do.

You need to turn this one around, the incentive for B&Q
will be ..... get the ticket cancelled or lose my business

This is the man to tell he is on the verge of losing
your order and why ....

Mr Christian Mazauric CEO
Email [EMAIL="Christian.Mazauric@b-and-q.co.uk"]Christian.Mazauric@b-and-q.co.uk[/EMAIL]

Coupon-mad

shaoming7982 wrote: »

Does this sound OK?

No, it sounds like B&Q are supporting a PPC against a customer, which is unacceptable in the extreme. This is not customer service, it's giving up and letting the cowboys win.

If they had a pick-pocket on site and people complained, would they say 'oh never mind, how much did you lose, we'll refund it as our policy...NEXT...what, you as well, OK we'll refund that too...?!'

No, they wouldn't, so why do they think paying off any random cowboy (MPs' own word in Parliament as recorded in Hansard, also Martin Lewis' word too) firm of photo-altering ex-clampers is OK?

shaoming7982

Umkomaas wrote: »

Is it a B&Q only car park, or is it a multi-retail outlets car park?

If the former then in all likelihood B&Q has contracted with UKPC and they will have cancellation clauses in the contract with UKPC. I’d be inclined to tell them you have no intention of paying ex-clampers any money at all. If B&Q want to pay them, to get on with it themselves. If you don’t get notification from UKPC of a cancellation within 2 weeks of B&Q dealing with them, then you will be notifying B&Q of another cancellation - that of your new kitchen.

It is a multi retail car park. B&Q store manager told me he did try to sort out the ticket but it appeared he could not, hence he offered to refund the charge.

Half_way

where is this site? have you contacted the site owners?
do you visit this site often?
If there is a two hour limit, I wold be tempted to visit and warn other customers of whats happeing and to go else where