Care Agency agreement process

FlugelhornFlugelhorn Forumite
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Have been phoned by an agency who are going to be providing care for a relative - they listed all the things they have been asked to do and said "is that OK with you" .. and basically they want the money, though they didn't give any indication of the cost of any of it!

I currently am registering LPA and have no idea how much money there is available to pay for all this.

Should I get some sort of written contract from them??
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Replies

  • How can they want the money if you don't know how much it costs? Have you asked for a written agreement?
  • missilemissile Forumite
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    who are going to be providing care for a relative
    Who arranged this? Has your relative been assessed for care need?

    Ask for an itemised estimate
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
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  • FlugelhornFlugelhorn Forumite
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    How can they want the money if you don't know how much it costs? Have you asked for a written agreement?

    Didn't get a chance - haven't agreed to anything yet, next time I speak to them am going to get something in writing. I just kept pointing out that I had no idea re finances yet

    One of those ghastly moments when you get phoned when you least expect it and think of all the things you should have said afterwards.
  • elsienelsien Forumite
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    When say you don't have a choice, who has arranged it? If it's the local authority then there should be a financial assessment with regards to self funding.
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • FlugelhornFlugelhorn Forumite
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    elsien wrote: »
    When say you don't have a choice, who has arranged it? If it's the local authority then there should be a financial assessment with regards to self funding.

    It was no chance, not no choice (though felt like no choice either :) - fortunately digging heels in is one of my specialties)

    LA have been involved, have it in their heads that relative is self funding but can't find out where they got that info from.. how long does financial assessment take?
  • elsienelsien Forumite
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    https://www.moneyadviceservice.org.uk/en/articles/means-tests-for-help-with-care-costs-how-they-work

    This time of year, probably not that quickly. Or it could just be very obvious that relative will be a self funded - see above link. But with my grandmother, once the LA had decided she was self funding we got given a list of agencies and were told to get on with it. So I'm surprised that one is in place without you being involved.

    Echoing the previous question though, has relative had a needs assessment to work out how much help should be going in?

    If in doubt, contact the named social worker, or in the more likely event that there isn't one, try the duty team.
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • FlugelhornFlugelhorn Forumite
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    Thanks - I think that is the bit that I don't get, somehow they have organised it without input. Will speak to the social worker later this week and see what is going on - Need to be forearmed before care agency start bending my words
  • elsienelsien Forumite
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    You might want to google some information on Care Act assessments then, starting with how they ensured your relative was meaningfully involved (which is a legislative requirement, whether they have capacity or not.)
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • crv1963crv1963 Forumite
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    There needs to be two assessments-


    1) Needs assessment- what needs have to be met and by whom?


    then


    2) A financial assessment- who pays or is it all self funded?


    If the person requiring the care doesn't have capacity to make the decision on 1 and 2 then there needs to be a separate Capacity Assessment and it needs to be identified who can help deciding if there is not sufficient evidence of capacity.


    For example I may know and be able to agree I need help washing and dressing but I may not be able to decide how I will pay for the care need to be met.


    Also bear in mind if it is all health related then there may be a duty for the local CCG to contribute towards the cost, or even meet the full costs but it is unlikely these will be met unless directly asked for. Also if the person needing care has ever been detained under the Mental Health Act for treatment then it is likely the NHS is liable for at least 50% of the care costs again probably needs direct asking as opposed to it being offered!
    CRV1963- Light bulb moment Sept 15- Planning the great escape- aka retirement!
  • crv1963crv1963 Forumite
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    elsien wrote: »
    https://www.moneyadviceservice.org.uk/en/articles/means-tests-for-help-with-care-costs-how-they-work

    This time of year, probably not that quickly. QUOTE]


    There is a duty of care- the more urgent the need the faster the expected response time. If the person needing care is blocking an NHS hospital bed then the assessment should happen before discharge, likewise if the assessment needs to be done to prevent an admission it needs to be done quickly to prevent this or further deterioration.
    CRV1963- Light bulb moment Sept 15- Planning the great escape- aka retirement!
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