BT threatening to sue

Paulbrash

My wife hit a telephone pole in April, the car was written off and the pole needed replaced, the insurance company settled with us and BT were provided with insurance details- we have received a letter from BT saying if our insurance does not settle within 21 days we would be liable for the £2000 and are threatening legal action.... can they do this? I read recently in a national paper that they could not go after us but need to sue or go after the insurance company? Is this right

Johno100

Forward tbe correspondence on to your insurance company.

Personally I'd write/email BT and tell them that is what you have done and again provide full contact details including telephone numbers and reference number for your insurer. Other posters will no doubt suggest not replying to BT at all and just forwarding on the correspondence.

debtdebt

They have to sue your wife in her name. Her insurance then indemnifies her and takes over handling of the claim. Pass the documents onto your insurers and ask them to deal as a matter of urgency.

Car_54

Johno100 wrote: »

Other posters will no doubt suggest not replying to BT at all and just forwarding on the correspondence.

I'd hate to disappoint you!

My policy says I must "... immediately send us all communications from other people involved without replying."

I'd be surprised if the OP's is much different.

Keep_pedalling

Yes, just forward the paperwork, and ring your insurance company up and ask them what the hell they are playing at.

Quentin

Johno100 wrote: »

Personally I'd write/email BT and tell them that is what you have done and again provide full contact details including telephone numbers and reference number for your insurer. Other posters will no doubt suggest not replying to BT at all and just forwarding on the correspondence.

You would be breaching your policy conditions were you to follow this poor advice.

"Other posters" are giving the correct advice!

Johno100

Car_54 wrote: »

I'd hate to disappoint you!

My policy says I must "... immediately send us all communications from other people involved without replying."

I'd be surprised if the OP's is much different.

Even with such a clause I can't see there being a problem with simply acknowledging receipt of the correspondence and stating that in accordance with your policy it is being forwarded on.

Quentin

The " clause" is unambiguous and there for a reason,!

wgl2014

But why bother, no need to make things more complicated and risk giving the insurers a chance to claim you failed to follow the terms of the policy.

marlot

THis case is similar http://www.dailymail.co.uk/news/article-5208429/British-Army-veteran-wins-500-accident-claims-firm.html

Johno100

wgl2014 wrote: »

But why bother, no need to make things more complicated and risk giving the insurers a chance to claim you failed to follow the terms of the policy.

As common courtesy, so BT know you haven't just thrown the letter in the bin and given them another chance to correspond directly with the insurers.