Sky still badgering me!

Robisere

I cancelled Sky in October and they have continued to call me time after time on my mobile, despite telling them repeatedly that I want nothing more to do with Sky or any of its products. Today I blew my top after the latest Sky muppetry. The caller started blathering on about a "loyalty" deal. How can I have been loyal, I asked, if I had cancelled?

I have asked True Caller to block all calls from Sky, as Spam.

pen1

You can change marketing preferences online in "My Sky".

Go to:
https://www.sky.com/mysky/my-details/marketing/edit-marketing-preferences

Untick "Post", "Telephone", "Email", to stop marketing, according to your wishes.

iniltous

Surely , if the OP has cancelled their Sky account , they should no longer have a 'My Sky' account , so couldn't untick any marketing boxes, and if Sky do keep your 'account' open after you have left them, it's a breach of data protection rules.

Neil_Jones

You can have a My Sky account without actually having a Sky subscription, or you used to be able to. It may be that if you log in to it again you get a big banner along the lines of "come back to Sky and get x% off this that and the other for y months".

pen1

iniltous wrote: »

Surely , if the OP has cancelled their Sky account , they should no longer have a 'My Sky' account , so couldn't untick any marketing boxes, and if Sky do keep your 'account' open after you have left them, it's a breach of data protection rules.

My Sky remains accessible for a period of time, even if the customer has no active services- with access to account information, previous bills etc.; and enables changing of marketing preferences.

I cancelled shortly before @Robisere, and checked the link I posted to confirm this.

As @Neil Jones states , Sky often include "come back to Sky" offers in My Sky during and after cancellation.

iniltous

It would be interesting if Sky had a data breach and as well as losing data on current customers , also compromised personal data of people who were not even customers,
one of the principle of the data protection act is that a company should only hold your personal data only for as long as necessary, cannot see how they 'need' to keep your personal data after you have left.

[Deleted User]

iniltous wrote: »

Surely , if the OP has cancelled their Sky account , they should no longer have a 'My Sky' account , so couldn't untick any marketing boxes, and if Sky do keep your 'account' open after you have left them, it's a breach of data protection rules.

What details is it you're referring too? Surely they'd have to keep most details on there for a period of time if (for instance) there was a payment dispute?

iniltous

Although not something I deal with on a day to day basis, I have done computer based courses on data protection etc in the past, and one of the principles discussed was about not hanging onto customers data for longer than is absolutely necessary, and although keeping historical billing info may be necessary ( and desirable to the company) in some circumstances , keeping the customer account, easily accessed by an ordinary customer login , after the customer has left , doesn't seem to me to meet that particular criteria, so say for example , on your personal log in to your account, you can change your bank/credit card details, presumably that info is somewhat vunerable, you would be a little miffed , if you got a communication from a company you no longer use, saying your data may have been compromised

pen1

Archiving information- taking it offline- is certainly an aspect of protecting data where there is a continued need to retain it; so Sky couldn't keep a "My Sky" account open indefinitely, even if they had a need to retain data.

However, the Data Protection Act does not specify specific times for retaining/deleting data; and the emphasis is therefore on the data controller to make decisions that comply with the principles of the Act. The Information Commissioner's Office provides guidance to help data controllers interpret the Act.

The guidance on retaining data is at https://ico.org.uk/for-organisations/guide-to-data-protection/principle-5-retention/
(Information Commissioner's Office)

In the majority of cases where a concern about data handling is brought to the attention of the Information Commissioner's Office, they would offer the organisation advice on improvements that they considered necessary, rather than enforcement action, which is much less common.

https://ico.org.uk/about-the-ico/what-we-do/how-we-handle-concerns/

TadleyBaggie

I've not had any Sky products for over 3 years but my logon still works. I still use my @sky.com email address for insurance quotes and the like.

brewerdave

I left my last Utility Co. in Feb.but I can still log in to view meter readings/bills etc and certain personal info. - they say that the account info. will remain available for one year after closure -can't see a lot of difference with Sky account after cancellation??