Help with Back Billing Code - no gas bill for 12 months

shortcrust

Hengus wrote: »

Simple. Just make a written complaint pointing out where you feel the supplier has failed to meet acceptable customer service standards. Refer to the incorrect bills that have been produced despite them having been provided with actual meter readings. Ask for all billing to be reviewed making the point that because of their failings you would expect them to apply The Back Billing Code. What have you got to lose?

Thank you, that sounds like good advice.

Cardew

shortcrust wrote: »

Hello! OP here again.

I finally had a load of gas bills today. The first one (December to March 2016/17) is massively wrong because they took the readings as imperial instead of metric. It's over by £160! Overall the account is still in credit even with the error so god knows how many people wouldn't notice the mistake in a set of bills covering over a year.

Being in credit will probably 'snooker' your claim.

shortcrust

Cardew wrote: »

Being in credit will probably 'snooker' your claim.

I did wonder. And I’ll be 190 in credit when the mistake is fixed. Not exactly a bill shock. Still, I’ll have a crack. I’ll let you how I get on.