Pruhealth Gym Loophole LA Fitness visits - anyone's tracking?

andymac238

My visits aren't showing up automatically in the 'Vitality Statement' section of my account online - is anyone else having this problem?

Pru have had to add 8 visits manually and the only one that has showed up automatically so far was my first one (30/8/2007). My earliest unrecorded visit is currently 21/09/2007, so over 3 weeks ago.

Anyone else having this problem with LA Fitness??

PhilL_3

Signed up for 2 weeks, been about 8 times and no vitality points as yet.. dunno if it takes a while for the points to show up?

Woodyrocks

I have had visits not tracking either. They assure me that the system will 'catch' up but I might get on the phone to them again and insist they manually add them on. And yes, I am with LA Fitness as well.

andymac238

Thanks for the replies.

Well I've got a little update. I spoke to the gym this morning and made sure that my membership card is linked to my membership number (it is), and also asked them to tell me when my last visits were according to their system. Sure enough, all my visits had been recorded. So there's no problem on the LA Fitness 'monitoring' side of things.

Pru keep telling me that the gym send them all my visits 'at the end of the month' and these can take 4-6 weeks (!!!) to appear. I think this is ridiculous - why can't it be automated like Fitbug where my points for walking targets are added after a day or two?

Kitster

Hi...I have had about 12 visits log but i swear i go 2-3 times weekly just to make sure i qualify for free membership in three months. Looking at the log there are some gaos where it shows me not to have been for 9-10 days and i am certain this is wrong. anyone else get this? i can't help but think someone is deliberately trying to not log my visits so that i just fall short of qualifying for free membership...or am i just a cynic? i do make sure they swipe the card on the machine each time i go in...just wonder if anyone is deleting a few afterwards so that la fitness can claim there money. what does anyone else think?

also ...does anyone else feel wierd just walking in, swiping then walking out like i do everynow and then e.g. if i am just driving past the gym...any chance the staff notice me leaving within a minute and 'remove' my log as it was obvious i didnt do a workout.? interested to here your opinons

QQuaver

Kitster wrote: »

also ...does anyone else feel wierd just walking in, swiping then walking out like i do everynow and then e.g. if i am just driving past the gym...any chance the staff notice me leaving within a minute and 'remove' my log as it was obvious i didnt do a workout.? interested to here your opinons

Are those visits only ones that are missing?

Kitster

yep ...just that week..will pru add them on if i phone them?

also was just about to take a second policy through the boots pru health offer for my wife...yesterday quidco was linking to the boots page (50%) off but today it links to the main pruhealth page with no extra discount - anyone else noticed this?

andymac238

Kitster wrote: »

Hi...I have had about 12 visits log but i swear i go 2-3 times weekly just to make sure i qualify for free membership in three months. Looking at the log there are some gaos where it shows me not to have been for 9-10 days and i am certain this is wrong. anyone else get this? i can't help but think someone is deliberately trying to not log my visits so that i just fall short of qualifying for free membership...or am i just a cynic? i do make sure they swipe the card on the machine each time i go in...just wonder if anyone is deleting a few afterwards so that la fitness can claim there money. what does anyone else think?

also ...does anyone else feel wierd just walking in, swiping then walking out like i do everynow and then e.g. if i am just driving past the gym...any chance the staff notice me leaving within a minute and 'remove' my log as it was obvious i didnt do a workout.? interested to here your opinons

Hmmm I don't think so - I would really hope that staff there (and indeed at any gym) would have better things to do than knock off visits in that way and to be honest I'm not sure they'd have the relevant access privelages on their system to do it. Honestly - I don't think that's what's happening.

I think it's far more likely to just be an oversight or glitch. I would guess that the gyms get their money regardless of how many times you turn up and it's Pru who foot the bill, so if I were you I'd be directing my suspicions in their direction!

Also - I spoke to one of the staff at my gym who was able to see when I had been to the gym from their computer, so maybe you could ask them to verify the missing visits for you? If they're showing up at the gym then you have that to back you up....