Evans Halshaw sell your car problems!!

Lancashirelad

I want to share my experiance with evans halshaw burnley with the sell your car team.

I got an online valuation for my car and went down a few days later. I had the appraisal done and we agreed a price. I topped up the valuation by approx 400 pounds paid to them to clear my finance settlement figure. I signed the purchase invoice and handed over my car and keys and log book and all documents relating to the car. The sales person even signed over my car to them on the dvla online system to which i got a copy.

About a week later my finance had still not been settled and they informed me they had found out the car had a hpi issue on nmr (mileage issue) an anomaly they described it as. But not to worry this would be sorted in a few days and payment made. I then got an email 5th dec saying payment was being processed.

Needless to say the payment has still not been paid and ive had to make another finance payment since and the settlement figure has expired.

They now say they dont want my car due to the nmr issue and i must take it back and they will refund my 400 or so pounds back and put the car back in my name. Surely they should of checked this on the appraisal day before they agreed to take the car off me.

I have since bought a new car as i got a purchase invoice off them on the day which we both agreed and signed, and they have had my car since that day 21st nov.

Where do i stand i have a meeting at citizens advice tomorrow, but evans halshaw wont budge and say they never purchased my car and urge me to collect it and they will refund me my monies paid. They have also said they have sent a letter to the dvla to put me back as the keeper as they made an error but will this not add another owner.

I haven't had my car for over a month and now have lost value on it and have purchased a new car surely they cant back track now.

Aylesbury_Duck

Lancashirelad wrote: »

I want to share my experiance with evans halshaw burnley with the sell your car team.

I got an online valuation for my car and went down a few days later. I had the appraisal done and we agreed a price. I topped up the valuation by approx 400 pounds paid to them to clear my finance settlement figure. I signed the purchase invoice and handed over my car and keys and log book and all documents relating to the car. The sales person even signed over my car to them on the dvla online system to which i got a copy.

About a week later my finance had still not been settled and they informed me they had found out the car had a hpi issue on nmr (mileage issue) an anomaly they described it as. But not to worry this would be sorted in a few days and payment made. I then got an email 5th dec saying payment was being processed.

Needless to say the payment has still not been paid and ive had to make another finance payment since and the settlement figure has expired.

They now say they dont want my car due to the nmr issue and i must take it back and they will refund my 400 or so pounds back and put the car back in my name. Surely they should of checked this on the appraisal day before they agreed to take the car off me.

I have since bought a new car as i got a purchase invoice off them on the day which we both agreed and signed, and they have had my car since that day 21st nov.

Where do i stand i have a meeting at citizens advice tomorrow, but evans halshaw wont budge and say they never purchased my car and urge me to collect it and they will refund me my monies paid. They have also said they have sent a letter to the dvla to put me back as the keeper as they made an error but will this not add another owner.

I haven't had my car for over a month and now have lost value on it and have purchased a new car surely they cant back track now.

What does your copy of any agreement with them say? There may be a clause that specifically allows them to do this. If you (unintentionally or otherwise) misled them on a detail, there will probably be a clause allowing them to cancel the deal. After all, if you bought a car from them and subsequently found an issue you were unhappy with such as something they had neglected to tell you about the car, you would expect to return the car for a refund, woudn't you?

agrinnall

I think you need to sort out the NMR issue first, then perhaps they will agree to keep the car.

https://hpicheck.com/support/nmr-help