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Anyone clued up on A-Z with Amazon?
Comments
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If you take the terms at face value perhaps, Amazon really don't delve too much into anything they just refund the buyer. Generally it takes seconds, they rarely give the seller a chance to even respond to an AtoZ refund. On the rare occasions I've had one I try and refund before Amazon do, there's rarely any point in appealing beyond having proof of delivery when it is in dispute.Not in isolation it doesn't! Points 1 and 2 of the A-Z regs need to be taken into account (4 is obviously OK, given the timescale OP has outlined). Sounds as if OP has met all 4 of the A-Z conditions, but useful to check..0 -
In the OP there is no mention of the seller asking for it to be sent back or agreeing to a return which a lot of the replies seem to be assuming. Perhaps the OP will be back to confirm ...
Too short a story!
Yes, I applied for a return, seller duly accepted it. Then the kerfuffle over the returns postage. Eventually got seller to arrange a collection. Item is still in transit according to tracking but seller has already said it isn't faulty and won't refund.
It may be back with him and tracking hasn't updated.
Just wanted a heads up.0 -
Not in isolation it doesn't! Points 1 and 2 of the A-Z regs need to be taken into account (4 is obviously OK, given the timescale OP has outlined). Sounds as if OP has met all 4 of the A-Z conditions, but useful to check.
From that link I can see I've met what is required:
Note - I think you missed out 3, but that applies anyhow.
1. I contacted seller through my account.
2. I waited more than 2 business days.
3. The item was faulty. (It meets one of the conditions outlined).
4. N/A0 -
Does anyone have any idea of timescale? Do I wait for the return to show as delivered, then give the seller more time, if so, how much?0
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Just contact Amazon customer services, you'll get a refund straight away.chancesare wrote: »Does anyone have any idea of timescale? Do I wait for the return to show as delivered, then give the seller more time, if so, how much?.0
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