Right to reject?

SuzyL

I’ve just had a new kitchen fitted. The kitchen retailer specified a make of washing machine which was delivered on 14 Nov and fitted 2nd Dec. I washed some knitwear on the preset woollens cycle and it all came out as dirty as when it went in. I tried again, same thing. I sent pictures to retailer who said he’d pop round and sort it out. I’ve tried to reject the WM as not being fit for purpose but retailer is insisting I talk with manufacturer and get them round to look at it. Surely my contract is with retailer and I don’t need to engage with manufacturer? Any advice?

spadoosh

Retailers arent normally expert in machinery. As such if repair work needs doing its not unreasonable to get the manufacture doing the repair works.

Your entitled to a refund, repair or replacement. Unfortunately, initially its the retailers choice. It looks like theyve chosen the repair option. I suppose you could demand to only deal with the retailer but i only see it complicating issues in terms of organising an engineer visit. I cant imagine theyre just wanting to pass on the responsibility (theyll almost certainly be paying for it in some way) and if the repair option doesnt work you can resort back to the retailer and look at the other options.

Norman_Castle

Consumer rights board would be more appropriate for this.

rach_k

How dirty were the woolies? If it's a 'handwash' wool cycle, I don't think it would remove that much dirt because it would probably ruin proper wool if it agitated much or had drastic temperature changes. As far as I know, wool cycles are mostly about soaking and gentle spinning at the end. If you haven't already, have a proper read of the manual and check there isn't a more appropriate cycle. I'm not sure about my current machine but on my last one, the wool cycle was for handwash only wool; for machine washable wool a delicates cycle was better.

getmore4less

You would normally test the machine with a hotter cycle and some pants or towels.

Make and model?

presumably the installer gave you the transport bolts for save keeping?