How long to collect an item

BorisThomson

Gazzerg wrote: »

Hello Keith, yes I did read the link, but that appears to be for someone having repaired something and then it not being collected. It’s not quite the same as having the wrong item being delivered in the first place, taking up half of one of your two rooms and being told to store it for several months.

If I have no rights here then the law is at fault - I should be able to dispose of it or send it to a storage facility at the suppliers costs - why would that be unreasonable?

Because it is an excessive response to the problem.

The retailer is going to collect within 28 days, I'd expect that to be sooner but not before Christmas. It's just unfortunate that this has happened at the busiest time of year. Contact them again after Christmas and ask them to commit to a collection date.

Remaining polite will get a far swifter response than irrational threats.

takman

Gazzerg wrote: »

Hello Keith, yes I did read the link, but that appears to be for someone having repaired something and then it not being collected. It’s not quite the same as having the wrong item being delivered in the first place, taking up half of one of your two rooms and being told to store it for several months.

If I have no rights here then the law is at fault - I should be able to dispose of it or send it to a storage facility at the suppliers costs - why would that be unreasonable?

Your forgetting the simplest and most reasonable option if you have no space. You arrange to send it back to them yourself and then get them to pay you how much it cost to return.

KeithP

Gazzerg wrote: »

If I have no rights here then the law is at fault -

I know of no easy way of putting that right... certainly not one that can be achieved in less than 28 days.

nyermen

Post number 2 is what you need to do. Options, timescales, etc etc are all covered in the law around involuntary bailees.

NOT A SUGGESTION - but interesting question on the side - on the basis of

OP - A few days later a delivery driver left the bed and mattress outside

, could you not say "you/your chosen people delivered them outside, they're still there for you to collect and suggest you do so before they're damaged by the weather" - ie. does an involuntary bailee include having to provide additional care. (as supposed to if it's delivered inside).

spo2

nyermen wrote: »

Post number 2 is what you need to do. Options, timescales, etc etc are all covered in the law around involuntary bailees.

NOT A SUGGESTION - but interesting question on the side - on the basis of , could you not say "you/your chosen people delivered them outside, they're still there for you to collect and suggest you do so before they're damaged by the weather" - ie. does an involuntary bailee include having to provide additional care. (as supposed to if it's delivered inside).

I had a similar problem and did just this. Paid extra for nominated day delivery with a high st store, it didn't arrive so I cancelled the order, got a refund and bought elsewhere. Three weeks later they dumped the original order in my back garden without being signed for. When I contacted the company they told me that it was still their responsibility as I had not signed for it and if it got weather damaged that it would not be my fault.

I would email them to tell them you have no room for it in your house and that if it gets damaged that you take no responsibility

KeithP

spo2 wrote: »

I would email them to tell them you have no room for it in your house [STRIKE]and that if it gets damaged that you take no responsibility[/STRIKE]

The first bit is ok, but one cannot absolve oneself by stating the last but.

spo2

KeithP wrote: »

The first bit is ok, but one cannot absolve oneself by stating the last but.

I'm just going by what the company told me, they left wooden furniture in the garden in cardboard packaging in winter, and when I asked who would be responsible for weather damage to it during the time they were meant to pick it up and they said they were.

They could be wrong though, but there never was any come back!

KeithP

spo2 wrote: »

I'm just going by what the company told me, they left wooden furniture in the garden in cardboard packaging in winter, and when I asked who would be responsible for weather damage to it during the time they were meant to pick it up and they said they were.

They could be wrong though, but there never was any come back!

Ah, but you were advising the OP to do the same thing... even though their seller hasn't agreed to it.

A subtle difference there.