Nokia 130 problem

amstel2

Hello

I have a Nokia 130 I purchased new about 3 months ago & I am on Virgin PAYGO. A few days ago a problem started. Although I can make calls & send texts I can no longer receive calls or texts.

When I ring my mobile number number from my landline it says I am not available, friends have confirmed this. I have also tested by texting myself but the texts don’t come through but appear in the sent folder.

I have tried turning the phone off & on & taking the battery out & putting it back in but this has had no effect. I am afraid that is the limit of my tech knowledge. Also there is no mention of this in the manual. I tried to contact Virgin to see if it was a network issue but as usual they never respond. So would be grateful for any advice thanks.

unforeseen

First thing to do is get hold of another PAYG sim and try that. If that works then it most probably points to the problem being with Virgin and the setup of your number in their system

AndyPix

amstel2 wrote: »

but as usual they never respond..

What did they say when you called them ?

amstel2

AndyPix wrote: »

What did they say when you called them

When i get through it was a foreign call centre & a very bad connection. I couldn't understand the agent. All i could make out is that she wanted a password & i don't remember having one. After going round in circles i hung up.

Anyone got a number for a Virgin UK contact centre?

AndyPix

^^ That IS the number !! (Unfortunately)


I also hate offshore callcentres

amstel2

Just to update. The phone started working normally last night & i had loads of unread texts in the inbox. I can only assume it was a network problem that’s now been resolved. Obviously Virgin is un-reliable so I think I will still change networks.

Thanks for all all the advice.