I can't believe what argos have done!

Sonicduck

So I recently came into some money so thought I'd treat my self to a Samsung 65 Inch Curved tv and I got it home and I accidentally dropped it and the screen smashed and I took it back for a refund and explained what happened and they wouldn't even refund me

Can I sue them as clearly something went wrong here or should I contact my credit card company?

If I do a charge back will I be banned from Argos as I heard they have done this before?

baza52

Thats shocking.
I once bought a mug from Argos and dropped it in my kitchen resulting in not only a broken mug but also coffee covering the entire kitchen.
Argos were quick to respond and sent a team of builders round and fitted a complete new kitchen as well as redecorating it.
When they had finished i complained the rest of my house looked drab compared to the new kitchen so they decorated my whole house for me out of goodwill.

When the house was finished i also complained that my disabled grandmother wanted to visit and see the house so the bought us a new car so we could collect her.

Im suprised they wont help you as it was clearly their fault.
Take it to your local paper and shame them.

Unky_Al

Surely you'd claim off your contents insurance? Can I ask why you'd think Argos should be responsible for your accident?

Diamandis

Shocking. They should give you compensation for the distress.