Plantronis headset installation, please help

Tipustyger

Hi, I've just bought a Plantronics DSP 300 headset to use with Dragon naturally speaking 9 software. Dragon is up and running fine but I'm not having any luck with the headset which came with no software included. I've done a bit of surfing and apparently I might need the following drivers:

1.USB Human Interface Device
2.USB Audio Device
3. Plantronics USB Bulk Driver



Can anyone help either solve this problem or locate these drivers. I would be very grateful as I bought the software to stop my RSI getting even worse than it already is. Many thanks.

MercilessKiller

Plantronics headsets are plug and play. You plug it in. It works. In theory.

BritBrat

user_guide

I phoned them up on

Contact Us
Phone: 0800 410 014

They said you do not need any drivers/software.

What system do you have.

Is it VISTA?

Question [FONT=Verdana, Helvetica]How do I make the USB headset the default device in my computer?[/FONT]
Answer [FONT=Verdana, Helvetica]For Windows 98 SE:[/FONT]
[FONT=Verdana, Helvetica]1. Go to the Start Menu, point to Settings and click on Control Panel.[/FONT]
[FONT=Verdana, Helvetica]2. Double-click the icon labeled Multimedia.[/FONT]
[FONT=Verdana, Helvetica]3. Select the "Audio" tab.[/FONT]
[FONT=Verdana, Helvetica]4. From here you can select the preferred device for "Sound Playback" and or "Sound Recording".[/FONT]
[FONT=Verdana, Helvetica]For Windows ME and Windows 2000:[/FONT]
[FONT=Verdana, Helvetica]1. Go to the Start Menu, point to Settings and click on Control Panel.[/FONT]
[FONT=Verdana, Helvetica]2. Double-click the icon labeled Sounds and Multimedia.[/FONT]
[FONT=Verdana, Helvetica]3. Select the "Audio" tab.[/FONT]
[FONT=Verdana, Helvetica]4. From here you can select the preferred device for "Sound Playback" and or "Sound Recording".[/FONT]
[FONT=Verdana, Helvetica]For Windows XP:[/FONT]
[FONT=Verdana, Helvetica]1. Go to the Start Menu and click on Control Panel.[/FONT]
[FONT=Verdana, Helvetica]2. Double-click on Sounds and Audio Devices. (If this icon is not visible, you may have to first click on Switch to Classic View)[/FONT]
[FONT=Verdana, Helvetica]3. Select the "Audio" tab.[/FONT]
[FONT=Verdana, Helvetica]4. From here you can select the default device for "Sound Playback" and or "Sound Recording".[/FONT]

SOURCE

Tipustyger

I have Windows XP. Unfortunately, the plug and play doesn't seem to be working. Although Windows recognized the hardware it says it can't complete the installation and I don't really understand why.

BritBrat

Try shutting down PC.

Plug the device in the USB port and turn the PC back on.

Or the other way around, Plug in after reboot.

Try another USB port.

Does it ever ask for the windows disk?

Can you try it on another computer just to make sure the device is not faulty.

I have been thinking about getting a head set for the same software so I was interested in this post, can I ask where you bought it and the cost.

MercilessKiller

BritBrat wrote: »

I phoned them up on

They said you do not need any drivers/software.

Really? You serious? Wow woudl have never have guessed it in a million years..

Oh wait.. that's right.. I'm the one to say it didn't need drivers... *sigh*

:P nice for ringing up though I suppose.. but never mind.. guess my posts arent credible enough to be true

Tipustyger

Ok, so I found the persona application on the plantronics website and installed that and they seem to be working. Persona does say that they are not fully installed but they seem to work fine in Dragon so they can do what I need them to do. Have tried the reboot etc but it still says they are not properly installed. I don't understand why or what features seem to be missing as I can here and dictate fine.

I bought them off ebay for around £18. They generally seem to be anything between £40-£100 depeding in the model. Make sure you use a price comparison website as the same model can vary buy as much as £30-40. I was quite suprised. Amazon seems to be a reputable place to get a new headset at the lower end of the market and there are quite a few on ebay.

Hope that helps.

Tipustyger

Just to add, thanks everyone, especially for phoning,

BritBrat

Thanks I think I will keep an eye on Ebay, I did look around and they were expensive and that is why I asked.

Oh wait.. that's right.. I'm the one to say it didn't need drivers... *sigh*

Yes you did and I guess we did read it but she still never had it working.