Incomplete kitchen

Hants_LN

Never having had a new kitchen before in this lifetime, I scrimped and saved to buy one from Stoneworld, Oxford a firm acting as a partner for Scavolini and Diesel. These 2 brands are so well known that I simply assumed that their few re-sellers in the UK would be legitimate and reliable people to do business with.

The installation process started several weeks ago and remains unfinished. Parts didn't arrive or don't fit, the worktops are (unexpectedly, because this aspect was never mentioned or documented during the design process) far higher than standard and, being rather short, I find them uncomfortable to work on, the fitters damaged my brand new floor and all in all I deeply regret ever having made the order. To compound my dissatisfaction, the owner of the company came to my home this week to fix one of the myriad faults, refused to speak to me about the list of problems till the work was done then, when he finally agreed to do so, was not only shockingly rude, but physically intimidating. He clearly wished to be asked to leave, which he duly was.

The following day, with the kitchen still incomplete and my issues mostly unanswered, the firm sent me an invoice for the outstanding fee (a tiny % of the huge amount already paid). Naturally enough, I've pointed out that the kitchen isn't finished and their services have been diabolical, but their only response has been to tell me that the missing items are a matter entirely for the manufacturers - with whom I have no contract - and to threaten legal action.

Does anyone know where I stand legally speaking? My assumption is that I'm protected by the Consumer Rights Act 2015 and that the onus is on the retailer to prove that their services have met contractual expectations. Never having been in this position before, I'm not sure and could do with a bit of a steer.

agrinnall

How did you pay? Hopefully at least part of it was on a credit card, assuming the total cost was under £30K.