Graphics card

Pobby

I have a mid price graphics card that worked well on my approx 6-year-old computer. I have now upgraded the processor, motherboard and ram, however, it regularly crashes. Taking the machine back to the shop that built it for me and after testing and using the onboard graphics they concluded that it was the graphics card that was causing the problem. It was bought from Amazon.

How am I fixed to return the item for either a credit note or refund, please?

Keep_pedalling

How old is this card?

ssparks2003

The card was working fine and then other parts have been changed and the machine is not working. As it was working before why do you believe the the graphics card is at fault and not any of the newer equipment.

Hoogle

did the shop also upgrade a suitable power supply to cater for the new stuff as well as GPU
And a shop telling you the fault is with the 1 item that was not purchased from them ?? I am going to doubt it is the Graphics card that is the actual fault but could agree that it may be contributing if the rest of the setup is not upto spec,

DoaM

Did the shop who tested it also supply the new parts? If yes, could they perhaps be using diversionary tactics to avoid owning up to a problem with what they supplied?

Pobby

Thanks so far. The graphics card was bought in July. The shop in question has supplied, to my spec, many machines over the years and has dealt with many repairs. However, take your point but I would be disappointed if they have fobbed me off.

What i will do is have a go with the card myself.

paragon909

Pobby wrote: »

Thanks so far. The graphics card was bought in July. The shop in question has supplied, to my spec, many machines over the years and has dealt with many repairs. However, take your point but I would be disappointed if they have fobbed me off.

What i will do is have a go with the card myself.

What did they say was wrong with the card. Graphics card don't normally just break. They are designed to be on for long hours and put under stress tests.

Amazon will likely allow you to send it back and a replacement would be offered since you only got in July. As the mostly have 1 year sometimes upto 3 year guarantee on hardware parts.

To me seems like a typical PC shop, Say a part of broken, Then sell you another bit...

Carrot007

Did you repalce the parts yourself?

If upgrading did you replace the PSU. With a decent spec named PSU?

What is the GFX card? They can use a lot of power.

A decent 500W PSU can supply power better than a 1200W no name (it's all lies). A simple test of PSU is to pick it up. If it is light it should go in the bin in most cases.

What PSU do you have?

Power problems are common. Ever buying a relatively expensive PSU they can be pants.

Gavin83

Does the system work ok with the on board graphics? Do you have another slot you could try the graphics card in?

I very much doubt the graphics card is faulty, especially given that it worked before. It’s likely to be the PSU as others have mentioned or a compatibility issue between your card and your new components. Have you checked either of these?

MataNui

Check the power supply is good enough is first step. Since the shop is clearly trying to divert the blame from what they have changed i think you are well within your rights to ask them to prove it by replacing the graphics card with an identical one and re-testing. If this test passes then your card is faulty (though they may of damaged it). If it still crashes then the motherboard is likely faulty (or there is some incompatibility, perhaps BIOS update needed).

Either way the shop IS fobbing you off as there is a lot more investigation they can and should do.

thespiderspeed

Have you updated the graphics card driver and software? Have you checked if your graphics card compatible with the new processor and motherboard?