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Broken TV
Sandas21
Posts: 1 Newbie
Hi all... after advice...
Purchased a Samsung 55" tv through a work scheme (comes direct from wages each month).
UK Mail tried and failed to deliver on 3 occasions due to me not being home... (1 day notice was given) . I eventually picked tv up from depot on 1st Dec.. Tv was only thing left on van when it arrived back at depot and was lying flat and not secured..
Got home and unpacked tv very carefully, only to find screen was cracked. Only realised this after we had put stand on and turned it on... I immediatley sent email to the department at work with photo attached.
Heres where my problem is... they got back to me asking for photos of box to check for damage and try and claim from UK Mail,,, no damage to box so that was a dead end... then tried to claim from supplier but they refused and now want tv sent to Samsung. this means the tv has to again be sent by UK Mail.
Tv is already cracked and could sustain further damage in transit and if Samsung refuse to replace it, again goes in transit back to myself..
Any advice on what i could do..
Purchased a Samsung 55" tv through a work scheme (comes direct from wages each month).
UK Mail tried and failed to deliver on 3 occasions due to me not being home... (1 day notice was given) . I eventually picked tv up from depot on 1st Dec.. Tv was only thing left on van when it arrived back at depot and was lying flat and not secured..
Got home and unpacked tv very carefully, only to find screen was cracked. Only realised this after we had put stand on and turned it on... I immediatley sent email to the department at work with photo attached.
Heres where my problem is... they got back to me asking for photos of box to check for damage and try and claim from UK Mail,,, no damage to box so that was a dead end... then tried to claim from supplier but they refused and now want tv sent to Samsung. this means the tv has to again be sent by UK Mail.
Tv is already cracked and could sustain further damage in transit and if Samsung refuse to replace it, again goes in transit back to myself..
Any advice on what i could do..
0
Comments
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You might not have any direct rights yourself depending on how contract was formed. Sounds like your employer entered the contract - maybe ask your HR dept - possibly not first time they've experienced this.0
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If the TV was mishandled by the delivery people the box wouldn't need to be damaged. It could hve been banged or twisted slightly when handled.
But , similarly, if you handled the tv yourself, being such a large size, you could have damaged it.0 -
You ordered a big telly and then missed delivery THREE times?failed to deliver on 3 occasions due to me not being home0
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